Customer Delivery Driver

About the role

As one of our Customer Delivery Drivers, you’ll be bringing the unique blend of quality Waitrose produce and partner‑led service right to our customers’ doors. You’ll be based at our purpose‑built Customer Fulfilment Centre in Coulsdon which is closed to the public and has bespoke equipment to maximise your ability to deliver market‑leading service to our customers. The deliveries fulfilled from the centre are from customers purchasing online within London and the surrounding areas. Due to its nature, you need to be 18‑years or older to work in this role.

Key Responsibilities

• Check your delivery routes for the day.
• Ensure all of the appropriate vehicle safety checks are complete on your van, maintaining full road compliance and health and safety.
• Be an ambassador for the Waitrose brand while on the road with great customer service as your priority.
• Help customers with their shopping and build a rapport with them based on trust and service.
• Support the wider CFC team when required with general shopkeeping tasks.

Essential skills / experience

• Full valid B‑Category UK manual driving licence with no more than 6 points.
• Great customer service skills.
• Ability to cope with the physical requirements of the role (e.g. lifting crates, walking up staircases, moving cages).

Desirable skills / experience

• Previous experience in a driving role and knowledge of chilled vehicles would be welcomed, however, we will give you all of the training you need to perform at your best every day.

Important points to note

• Some roles are subject to pre‑employment vetting (including DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third‑party registered body and financial probity checks may also be required for some roles.
• We occasionally close vacancies early in the event we receive a high volume of applications, and therefore we recommend you apply early.
• We want all of our Partners to have a good work‑life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

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