Customer Delivery Driver – Gateshead Trinity Square Extra

Availability Window

• Sun: 08:00–12:00
• Mon: 18:00–22:00
• Tue: 18:00–22:00
• Wed: 19:00–23:00
• Thu: 19:00–23:00
• Fri: 18:00–22:00

Responsibilities

• I ensure the van and trays I use are clean and kept tidy/organised.
• Leaving the back yard clean, tidy and clear of rubbish, and picking up litter as I see it.
• Ensuring trays are washed as part of the tray wash process.
• Loading the van as required, checking the van for roadworthiness.
• Talking to the customer about any changes to their order, including substitutions, offering a refund for anything they are unhappy with.
• Taking care of products/deliveries as if they were my own.
• Explaining to the customer that they will not be charged any more for their substitutions.
• Delivering during the customer’s time slot.
• Calling the customer before arriving at their property if early.
• Calling the store/centre if running 30 or more minutes late.

• Build relationships with colleagues to create team spirit, working together to make sure the store is the best it can be for customers.
• Warm and welcoming in interactions with customers and colleagues, taking time to understand the customer and say “Thank you.”
• Acting quickly to respond to the changing needs of customers and embracing change within the store.
• Energetic and driven to deliver beyond expectations, integrating home and work to achieve a balance that is right for me.
• Sharing ideas with my Manager and other colleagues on how we can improve the store for customers.

Qualifications

• A valid UK/EU/EEA Driving licence (Full or Automatic only) for at least 12 months with no more than 3 penalty points.

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