Support Worker

Job Title

Support Worker

Contract Type

Permanent

Salary

£29,713.46 per annum

Working Hours

37.5 hours per week, full time

Working Pattern

Monday – Sunday rolling rota including early and late shifts, weekends and bank holiday

Location

Lewisham Young People Service. Catford/New Cross

Responsibilities

• Leading on co‑producing bespoke support and move‑on plans, involving key stakeholders (e.g. family/other support providers), where appropriate.
• Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer’s circumstances.
• Engaging customers to meet agreed outcomes and develop life skills.
• Assisting customers with day‑to‑day support and tenancy‑related matters.
• Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities.
• Signposting customers to appropriate external support services, including interventions such as food banks and other community resources.
• Supporting customers to be ‘tenancy ready’ to enable successful move‑on.
• Supporting customers to be financially independent through budgeting plans and maximising income.
• Supporting and monitoring customers’ healthcare needs, ensuring appropriate contact with healthcare professionals.
• Empowering customers to move towards self‑management of their medication by following the medication procedure.
• Leading on support initiatives including Group Work.
• Ensuring the safety of our customers by following local safeguarding procedures, recognising and acting on any significant risk, and escalating appropriately.
• Recording and updating clear, factual, accurate, strengths‑based customer information on the local or appropriate digital platform.
• Facilitating the referral process into the service and assessing potential new customers.
• Contributing to the delivery of a housing management service, including income collection and providing customers with tenancy‑related support.
• Working with customers to maintain a safe environment by reporting repairs and health and safety concerns.
• Cleaning and preparing rooms as appropriate.
• Resolving difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service.
• Developing and maintaining local partnerships to provide a holistic range of support for customers.
• Carrying out day‑to‑day administration and operational duties.
• Working flexibly to meet customer and business needs, which may not include normal office hours and may include lone working.
• Traveling to different properties within the defined area as and when required.
• Using the Lone Worker system as and when necessary.
• Ensuring customers are safe at all times, carrying out all duties within Riverside’s policy and procedure framework (e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc.).
• Delivering the role in line with Riverside company values – “Our Riverside Way.”
• Participating in team meetings, attending regular supervisions and reflecting practice sessions.
• Undertaking regular training and taking responsibility for continuous development to deliver the role safely.
• From time to time undertaking additional duties and responsibilities in consultation with the Line Manager.

Qualifications

• Experience of working with vulnerable people.
• Experience of delivering structured support and risk management.
• Being a team player with a caring, empathetic, flexible nature and a resilient, can‑do attitude, able to work as part of a team.
• An understanding of supporting vulnerable people – this may include having your own lived experience of homelessness or drug or alcohol addiction.
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working.

Essential Knowledge & Experience

• Understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
• Experience of delivering structured support and risk management.
• Being a team player with a caring, empathetic, flexible and resilient, can‑do attitude.
• Previous experience in positively resolving incidents.
• Demonstrating initiative and confidence to make and act on decisions.
• Competent administrative and IT skills (to produce reports and other communications).

Desirable

• Knowledge of psychological or trauma‑informed approaches to support.
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results.
• Knowledge of current benefit systems.
• Experience of working in a care and support environment.

Benefits

• Competitive pay & generous pension.
• 25 days holidays plus bank holidays.
• Investment in learning, personal development and technology.
• A wide range of benefits.

Diversity & Inclusion

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

We are inclusive. We value diversity in all its forms and foster a workplace where all individuals are respected, empowered and heard.

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