Duty Manager – Full Time – Trinity Sports and Leisure

Duty Manager – Leisure Centre

Freedom Leisure, a leading charitable leisure trust across England and Wales, is recruiting a Duty Manager for one of our leisure centres. The role will support the delivery of a wide range of services and ensure customers receive an excellent experience.

Hours: 37 hours per week, Monday‑Sunday (rota basis)

Salary: up to £26,834 per annum

Responsibilities

• Actively manage, develop and motivate a team of operational staff
• Be responsible for day‑to‑day duty management and running of the leisure centre to the highest standard
• Contribute to and understand the business and budgetary performance of the centre
• Be a proactive member of the leisure centre team, providing ideas and suggestions
• Coordinate the planning and organisation of events and activities for the centre
• Make decisions with autonomy and respond swiftly to variable demands
• Assist customers, ensuring their safety and satisfaction
• Communicate effectively with team members and senior management
• Maintain and enhance the quality of customer service delivered at the centre
• Support the achievement of quality and safety objectives
• Make professional contributions that will genuinely improve people’s lives through leisure

Qualifications & Experience

• Minimum of 2 years experience in a Duty Management or similar role
• Experience in problem‑solving, customer service and staff management
• RLSS Nation pool qualification (desirable; training may be provided)
• Enhanced DBS check required
• Strong communication skills and a passion for the leisure industry
• Evidence of continuous professional development
• Capacity to work flexibly, with a high level of decision‑making confidence

Benefits

• Access to the My Staff Shop – discounts on cinema tickets, travel bookings, e‑vouchers, gift cards and leisure activities
• Discounted staff membership (including family members)
• Incremental holidays
• Employee Assistance Programme – 24/7 confidential and independent counselling
• Company pension scheme
• Various insurance and saving schemes
• Financial advice support
• Cycle‑to‑work and car leasing tax‑efficient schemes (salaried staff only, depending on earnings)
• Fully funded training and career progression opportunities

Freedom Leisure is proud to be an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and we expect all staff and volunteers to share this commitment.

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