Job Title: Customer Service Administrator
Location: Brownhills
Hours: Monday to Friday, 8:00am – 5:00pm (42.5 hours per week)
Pay Rate: £12.71 per hour (£28,089.50 per annum)
Contract Type: 12-week temporary to permanent
Position Overview
We are currently recruiting for a Customer Service Administrator on behalf of our client based in Brownhills. This is a full-time opportunity within a busy and supportive customer service and sales team. You will be responsible for processing orders, managing customer queries, and ensuring a high level of customer satisfaction across various communication channels.
This role will start on a temporary basis for 12 weeks, during which time you will be payrolled through Hariley Solutions, the recruitment agency. After successful completion of the 12-week period, the role will transition to a permanent contract directly with the company.
Main Responsibilities
- Order Processing: Accurately input and manage customer orders received via email, ensuring all information is correct and actioned promptly.
- Customer Communication: Respond to customer service queries across multiple platforms – including email, phone, live chat, and social media.
- Delivery Management: Track orders, chase delivery updates, and provide accurate lead times for back orders.
- Issue Resolution: Investigate and resolve issues related to completed deliveries or order discrepancies in a timely and professional manner.
- Complaints Handling: Handle customer complaints politely and empathetically, ensuring every customer feels supported and valued.
- Internal Escalation: Liaise with internal departments (such as technical or product teams) to resolve specific queries or provide specialist support.
Requirements
- Previous experience in a customer service or administrative position is essential.
- Strong written and verbal communication skills.
- Organised with excellent attention to detail.
- Ability to multi-task and thrive in a fast-paced environment.
- Comfortable using CRM systems or similar customer service tools.
- A team player with a proactive, solution-focused attitude.
Additional Information
- You will be payrolled by Hariley Solutions for the initial 12 weeks.
- Weekly pay via the agency.
- You will accrue holiday pay while temping through us.
- There is a clear pathway to a permanent contract following the successful 12-week period.
- On-site parking available.
- Please note: a DBS check will be required for the successful candidate.
If you’re passionate about customer care and looking to join a friendly, fast-moving business where your skills will be valued, this could be the ideal role for you.
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