Counter Manager -Sedley Place

Overview

Full-time Counter Manager position to make real connections in Boots Sedley Place and achieve sales targets while creating exceptional customer experiences.

Responsibilities

• Sales Management: Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
• Brow Services & Revenue Generation: Provide waxing, tinting, and tweezing services to ensure exceptional customer satisfaction and recurrent appointments.
• Target-Driven Sales: Personally connect with customers, demonstrate products passionately, and consistently achieve individual sales targets and support overall counter goals.
• Teamwork and Motivation: Conduct engaging daily team meetings, promote open communication, and recognize achievements to keep the team focused.
• Business Growth: Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives to boost sales and brand awareness.
• Stock Optimisation: Ensure the counter is always fully stocked, monitor inventory levels, and report concerns to the Area Manager.
• Communication Leadership: Act as key communicator between store/department managers and area managers, ensuring smooth information flow.
• Efficient Administration: Oversee daily, weekly, monthly, and annual administrative tasks supporting the Area Manager.
• Staff Scheduling Excellence: Create fair and effective monthly staff rotas that optimise coverage and support sales goals.
• Brand Presentation: Maintain hygiene and housekeeping standards for the counter and displays to ensure a professional shopping environment.

Qualifications

• Dynamic, enthusiastic, and sales-driven.
• Passion for make-up and retail with a focus on achieving sales targets.
• Result-oriented and enjoys a challenge and exceeding sales expectations.
• Desire to provide a unique customer experience that drives loyalty and repeat business.
• Flexible availability including weekends, late nights, bank holidays, and holiday periods.
• A minimum of 2-4 years of prior customer service experience in retail or hospitality, with a passion for sales success.
• Minimum 6 months of management experience.

Benefits

• Product discount and staff sale.
• New launch gratis.
• Annual leave.
• Full training provided.
• Refer a friend scheme.
• Competitive commission scheme.

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