Bank Support Worker – Domestic Abuse (Female Only)

Bank Support Worker – Domestic Abuse (Female)

The Nelson Trust is a leading charity supporting people affected by addiction, trauma and the criminal justice system to achieve recovery and long-term positive change.

Salary: £13.45 per hour

Hours: Zero hour contract

Location: Swindon

What will you do

• Maintain the safety and security of residents and the building at all times
• Carry out regular property checks, including communal areas and resident rooms
• Control access to the building and complete routine patrols
• Provide practical and emotional support to women with complex needs
• Manage incidents, emergencies, and complete accurate reports
• Maintain records and deliver clear handovers between shifts
• Promote a clean, supportive, and structured environment
• Follow safeguarding, health & safety, and organisational procedures

What we offer

• Flexible bank working to suit your availability
• Full training, including trauma-informed practice and medication administration
• Opportunity to gain experience in specialist supported housing services
• A supportive and values-driven team environment

What we are looking for

• Experience or understanding of working with vulnerable women and complex needs
• Knowledge of safeguarding procedures and a commitment to best practice
• Ability to remain calm and professional when managing challenging situations
• Strong communication skills and confidence in building therapeutic relationships
• Good IT and administrative skills with attention to detail
• Empathetic, non-judgemental approach with strong professional boundaries
• Commitment to equality, diversity, confidentiality, and safeguarding

Due to the nature of the work carried out in our Women’s Centres, this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1).

The Nelson Trust is committed to safeguarding; the successful applicant will be required to undergo an enhanced Children & Adults DBS check.

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