Job Title
Membership Advisor
Hours
24 per week
Rate of Pay
£12.71 per hour
Location
Skelmersdale
Bannatynes are renowned for providing exceptional fitness and wellness experiences across the UK. We pride ourselves on our state‑of‑the‑art facilities and our commitment to helping our members achieve their health and fitness goals. We are currently looking for a dynamic and enthusiastic Membership Advisor to join our team and drive the growth of our membership base.
Benefits
- Complimentary lunch or breakfast (B-Fed)
- Flexible schedule
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person after 2 years service
- 30% discount on spa treatments
- 20% discount on ELEMIS products
- 50% discount on cafe/bar meals and beverages
- Career & personal development training
- Mental health, well‑being and EAP services
- Length of service awards
- Staff awards and bonuses
- Discounted entertainment and shopping
Typical Day in the Life of a Membership Advisor
- Promote and sell memberships through tours, presentations and follow-ups with prospective members.
- Conduct engaging and informative tours of the club, highlighting key features and benefits.
- Achieve and exceed individual and team sales targets by identifying and pursuing new business opportunities.
- Provide a welcoming and informative experience for all potential and new members.
- Handle inquiries, appointments and follow‑up calls in a professional and timely manner.
- Manage the membership sign‑up process, including completing contracts, entering data into the membership system and processing payments.
- Maintain accurate and up‑to‑date membership records and ensure confidentiality of member information.
- Assist with administrative tasks such as preparing reports and tracking sales metrics.
- Collaborate with the fitness and customer service teams to ensure a seamless onboarding process for new members.
- Participate in member retention activities, such as welcome calls and satisfaction surveys, to enhance member engagement and loyalty.
- Promote club programs, services and events to current and prospective members.
- Attend weekly video hangouts to discuss KPI performance in the absence of a Sales Manager.
What We Are Looking For
- Good organisational and multitasking abilities.
- Ability to think outside the box and be a self‑starter with initiative.
- Strong interpersonal and communication skills and a customer‑focused attitude.
- A genuine passion for health, wellness and customer service.
- Ability to establish rapport, build trust and demonstrate credibility.
- Ability to work to deadlines and be KPI‑driven.
- Ability to work flexible hours, including weekends and holidays.
Previous experience in sales, customer service or a fitness environment with strong sales and negotiation skills and a proven track record of achieving targets is desirable. A degree or qualification in sales, marketing or a related field is advantageous.
Why Bannatyne
Bannatynes are dedicated to creating a positive and inclusive work environment where our team members can thrive. As a Membership Advisor, you will have the opportunity to be a key player in our growth, connecting people with fitness solutions that improve their lives.
Competitive compensation, opportunities for professional development, and a supportive team culture.
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