We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.
Portsmouth Water are delighted to have an opening for a Trunk Main Technician for our highly regarded Network Department. As Trunk Main Technician, you will be responsible for the effective operation of the distribution trunk network and the identification of planned/reactive maintenance requirements. Responding to customer enquiries and water supply events/emergencies, you will ensure that all activities compliment Portsmouth Water operating procedures and that all company and regulatory standards and requirements are followed.
We are committed to investing in our people. This role offers excellent opportunities for professional development, including ongoing training, mentoring, and support to help you achieve your career goals!
We recognise people want to work in a variety of different ways, and we are happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.
We’re committed to equality, diversity and inclusion. We actively encourage applications from all sections of society.
All employees must be eligible to live and work in the UK.
Key Responsibilities
- To comply with all policies and procedures relating to Health and Safety.
- To proactively protect the wellbeing of self, public and all members of the Network Team.
- Deliver excellent customer service when dealing with internal and external customers.
- Encourage proactive and effective communications to help develop and maintain professional relationships with internal and external customers.
- Promote and demonstrate continuous improvements to procedures, processes and working practices to enhance the level of customer service delivery across all functions of business activity.
- Ensure that all network activities are undertaken in an appropriate manner with due consideration and planning, and that all operations are completed in line with the relevant PW policies, procedures and RAMS.
- Seek improvements to all key activities within area of responsibility and recommend process improvements to maintain and enhance PW performance to ensure that all internal and external standards, targets and requirements are achieved or exceeded.
- Encourage a collaborative working culture across all interactions.
- Demonstrate and promote PW Company Values and behaviours.
- Actively participate in relevant inspections and audits to ensure performance and standards are maintained.
- Effectively maintain own performance and discipline in line with company values.
- Report any near‑miss or actual near‑miss accidents or incidents.
- Actively participate in any training or development programmes deemed necessary.
- Ensure compliance with agreed Department KPIs and SLAs.
- Ensure that all department processes, procedures and standards are followed in accordance with specification and to a very high and consistent level.
- Participate in a standby rota, whereby you must be available to attend a site or incident outside of hours if required.
Skills, Qualifications & Competencies
- Methodical and organised.
- Ability to work under pressure while managing varying and potentially conflicting priorities.
- Excellent time management.
- Confident and strong communicator at all levels.
- Detailed knowledge of PW systems and processes.
- Ability to understand and assess numerical and statistical information.
- Ability to network, establish and maintain strong working relationships with internal and external stakeholders.
- Sound knowledge of PW obligations and reporting requirements.
- Detailed understanding of all field activities and operations.
What Can Portsmouth Water Offer You?
- 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.
- We help secure your future with a generous pension scheme, contributing up to 15%.
- Non‑contractual bonus of up to 6% of your basic salary, linked to company performance.
- Enhanced maternity, paternity and adoption leave and pay.
- All expenses covered summer and winter social events.
- Life assurance scheme that gives your loved ones extra security, with a 4× salary lump sum benefit in case of the unexpected.
- Comprehensive wellbeing support: confidential mental health and wellbeing advice 24/7 through the Employee Assistance Programme, and physical health support via the Virtual GP service (available 8 am–10 pm, 7 days a week for you and your immediate family).
- Exclusive discounts at thousands of retailers and exciting benefits such as:
- Electric Vehicle Scheme (after 1 year)
- Cycle to Work Scheme
- Health Cash Plan
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