Staffing Officer (Home Support) – Full Time – Permanent – Days/Evenings

Full Time Staffing Officer – Home Support

Responsibilities

Reporting to the Staffing and Scheduling Manager

• Assigning and scheduling staff according to pre-approved requirements and standards
• Scheduling Northwood employee’s groups of clients/shifts in a designated area
• Works with Supervisors to address issues/concerns
• Accepting new clients, processing Client increases, decreases and Client on holds from Intake
• Creating and maintaining current and advanced schedules
• Communication with Clients and Field Staff via Phone, email and Procura text
• Accepting and approval of vacation requests via Portal
• Technology troubleshooting
• Completing other tasks as required

Qualifications

• Grade 12 or equivalent
• Degree/Diploma (minimum 2 year program) in Business or Computer Technology
• One to two years of relevant work experience
• Computer software training required (e.g. Microsoft Office – Word, Excel, Outlook etc.)
• Experience working with Pocura and Procura Mobile preferred/an asset
• Excellent communication and interpersonal skills
• Ability to regularly deal with challenging issues while maintaining a professional attitude
• Strong logical and organizational skills
• Demonstrated ability to work independently and in a team environment
• Ability to manage change effectively
• Flexibility to work various shifts (days, evenings, weekends, holidays)
• Ability to attend work on a regular and consistent basis

Hours: 80 hours bi-weekly – Days/Evenings

Effective Date: ASAP

Northwood is proud to be an inclusive employer who encourages diverse applicants. We thank all applicants however, only selected applicants for an interview will be contacted.

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