Family Support Worker – Visits Support and Play
HMP The Mount
Family Engagement
Permanent
Job Summary
Join us as a Family Support Worker (Visits Centre Assistant) at HMP The Mount, where you will play an important role in supporting families visiting their loved ones in prison.
Based in the visitor centre, you’ll help create a welcoming and supportive environment for adults and children. From offering information and guidance to organising activities for children and ensuring refreshments are available, you’ll contribute to making visits as positive and stress‑free as possible.
This is a varied and rewarding role where no two days are the same. You’ll support families during what can often be a challenging time, using your experience of working with people facing difficulties to handle situations calmly and sensitively.
You’ll also work closely with colleagues and partner agencies, ensuring safeguarding and child protection procedures are followed at all times. Your input will help us continue to improve our family support services.
Responsibilities
- Create a welcoming environment for visitors.
- Provide information and guidance to families.
- Organise activities for children.
- Ensure refreshments are available.
- Support families during visits, maintaining a calm and sensitive approach.
- Collaborate with colleagues and partner agencies to follow safeguarding and child protection procedures.
- Offer feedback to improve family support services.
Qualifications and Requirements
- Experience working with adults, children and families.
- Strong communication and interpersonal skills.
- Ability to manage challenging situations calmly.
- Good teamwork and collaboration with partners.
- Commitment to safeguarding and child protection procedures.
Benefits
- Free advice, information and counselling service.
- Contributory pension.
- Corporate eye‑care scheme.
- Cycle to work scheme.
- Generous holiday entitlement.
- Opportunities for training events and professional development.
Additional Information
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6‑month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3‑year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and a Disclosure and Barring Service check. Being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
Salary
£26,227.50 per annum full‑time earnings, £5,245.50 actual earnings.
Hours
7.5 hours per week – Wednesday 1:45‑3:30, Thursday 1:45‑3:30, Saturday 9‑11, 1:45‑3:45.
Optional Schemes
- Cycle to Work Scheme
- Life Assurance
- Season Ticket Loan
- EAP Scheme
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