Night Concierge and Security Assistant
Contract Type: Permanent
Salary: £26,227.50 per annum, plus 10% Night Allowance
Working Hours: 37.5 hours per week
Working Pattern: Rolling rota covering hours between 8pm and 6am Monday – Sunday
Location: Carlisle Foyer, Carlisle
About the Role
You will act as an initial point of reference on the phone or in a reception area, undertaking a range of tasks that contribute to the safety and security of the building. Implement night security systems and respond to faults as they are discovered. Monitor CCTV and visitor access to the scheme and meet the requirements of health and safety policies and practices, reporting incidents and anti‑social behaviour.
Responsibilities
- Operate the night security systems, fire alarm system and telephone system to ensure overall safety and security of the service and provide a concierge service.
- Respond to any issues, alerts, faults of the night security system or other systems and report as appropriate to the relevant manager.
- Monitor CCTV for security and health & safety purposes and respond to and report any issues as per procedure.
- Monitor visitors’ access to the building(s) and ensure the safety and security of customers and the premises.
- Communicate effectively with visitors and customers to ensure they are compliant with the visitor procedures.
- Monitor all activity within the premises/service at night. Respond and report appropriately and effectively to any incidents, including those involving anti‑social behaviour as per procedure.
- Advise customers who may have issues relating to their safety during the night.
- Understand the risk management process and assist the team in organising and completing checks, including regular health & safety risk reviews of the schemes’ premises.
- Advise management promptly of any signs or risks, problems or issues that arise, following the appropriate policy/procedure and being fully aware of safeguarding procedures.
- Clean rooms and communal areas as required.
- Complete checks of the property as required and report repairs or maintenance issues appropriately.
- Provide effective customer service with any facilities related to tenancy enquiries (e.g., distribution of post and rent payments).
- Ensure that all information is recorded accurately in logs, reports, or records.
Other Duties
- Work to a rota on a night shift basis.
- Travel to different properties within a defined area as and when required.
- Use the Lone Worker system as required by the Lone Worker policy or risk assessment to maintain safe working requirements.
- Ensure customers are always safe by conducting all duties within Riverside’s Policy and Procedure framework.
- Act and respond to any concerns regarding the health, wellbeing, safety or safeguarding of our customers in accordance with policies and procedures, regulatory guidance and best practice.
- Model Riverside’s Way, ensuring our culture and values are embedded in all we do and support the delivery of our aspired culture.
- Ensure that equality and diversity policies are adhered to in all aspects of service delivery and employment.
- Participate in team meetings, attend regular supervisions and reflective practice sessions.
- Undertake regular training and take responsibility for continuous development to enable safe delivery of your role.
- Keep up to date with local or organisational policies, procedures, and information using Riverside’s SharePoint sites, emails, or other correspondence.
- From time to time, undertake additional duties and responsibilities in consultation with your line manager.
Qualifications and Experience
Essential:
- Understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs.
- Experience of lone working at night.
- Experience of working in a team.
- Ability to clean rooms and communal areas.
- Positive communication skills with an empathetic, calm, flexible, resilient, and can‑do attitude.
- Ability to organise tasks and plan time whilst dealing with people, including difficult or tense situations.
- Willingness to undertake training required for the role.
- Use initiative and confidence to make decisions and follow through on actions required.
- Basic administrative and IT skills and attention to detail to maintain records and in‑house systems.
Desirable:
- Experience working with vulnerable and diverse customer groups or individuals with complex needs.
- Personal lived experience of homelessness, mental health issues or substance misuse.
- Previous experience of using CCTV equipment and ensuring safety of a building.
Benefits
- Competitive pay and generous pension.
- 25 days holiday plus bank holidays.
- Investment in learning, personal development and technology.
- Wide range of benefits.
Diversity and Inclusion
We are inclusive and value diversity in all its forms. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
About Riverside
Riverside is one of the UK’s leading not‑for‑profit social housing and regeneration organisations, owning or managing around 75,000 homes. We are a leading provider of supported housing services, particularly for those affected by homelessness, and have plans to build over 15,000 affordable homes over the next decade.
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