Customer Service Advisor
Leeds Office
Full Time
About Zuno
When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers’ homes and lives.
Zuno offers…
A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
Employee progression – We’re passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
Global investors – We’re proud to be backed by Brookfield and part of the HomeServe Group
The Role
Resolve customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner.
Help resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues.
Provide customers with accurate information about products and services ensuring a good customer outcome.
Ensure processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service.
Update Zuno admin platform regularly to ensure all information is being recorded correctly for each customer interaction.
Handle and manage through to a satisfactory resolution any emails from the customer service inbox.
Adhere to all relevant legislation, industry regulations and Company policies and procedures.
Who we are looking for:
12 months plus experience working in a Customer Service Role, with excellent verbal communication skills.
Experience in delivering a right first-time good outcome for a customer.
Experience of working in a fast paced, vibrant and at times, pressured environment.
Familiar with owning a customer enquiry/complaint through to resolution.
Understanding of a positive customer experience.
Caring and compassionate nature.
Confidence in working on your own initiative as well as within a team environment.
Driven to deliver a good outcome for customers.
GCSE (Or equivalent) Maths and English, with a good command of English for accuracy in written communication.
Patient and committed to excellence.
Active listening skills.
Benefits:
30 days annual leave + bank holidays
Private medical cover with Aviva*
4 x salary Death in Service cover with Zurich*
Paid 6 months maternity pay after a year of service
Paid paternity pay after a year of service
Salary sacrifice pension matched up to 6%
Ongoing training & development opportunities
Social events
*After probationary period
#J-18808-Ljbffr…