German Customer Service

Customer Experience Coordinator (German speaking)

Permanent – full‑time, work from home on Fridays.

£28,000 – £30,000 per annum plus bonus.

Location: Northampton, Northamptonshire.

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2B customer service?

Are you a fluent German speaker?

If this sounds like you, I have the perfect opportunity for you!

Duties And Responsibilities For The Customer Experience Coordinator

• Diagnosing a customer’s product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with internal warehouse, transport, and engineering teams to ensure lead times are met.

Skills And Experience Required For The Customer Experience Coordinator

• At least 2 years of experience within a customer experience, customer support or sales role.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as German.
• Good organisational skills.
• Excellent customer care skills & telephone manner.
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Good working knowledge of CRM or e-commerce platforms such as Hubspot, Zendesk, or similar.
• Proficient in Microsoft Office: Word, Excel.

Additional Details & Benefits

• 40 hours per week, Monday to Friday.
• Office-based, work from home every Friday with early finish at 2.15pm.
• Flexible working, ‘Smart Time’ after probation.
• 25 days of annual leave, plus bank holidays.
• Contributory Paycare scheme.
• Annual salary review.

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