Back of House Manager

Back of House Manager – Park Plaza Riverbank

At Park Plaza Riverbank, we pride ourselves on delivering exceptional guest experiences in one of London’s most vibrant riverside locations. With stylish rooms, busy event spaces and a fast‑paced operation, we are looking for a strong Back of House Manager to lead our BOH operations and support the wider hotel team.

This is a hands‑on leadership role where you’ll drive high standards across cleanliness, compliance and team performance, while playing a key part in the hotel’s operational success.

What You’ll Be Doing

• Leading all Back of House operations, ensuring high standards of cleanliness, organisation and efficiency




• Managing key areas including cleaning, chemicals, equipment, waste, deliveries and stores




• Ensuring full compliance with health, safety and hygiene standards




• Acting as a hands‑on leader, supporting both BOH and some FOH operations where required




• Leading, developing and motivating your team through training, rotas, recruitment and performance management




• Supporting audits and implementing improvements to drive service quality and operational efficiency




• Working closely with other departments to ensure a smooth and seamless guest and colleague experience




• Playing an active role as part of the HOD team and duty management rota

Qualifications

• Strong leadership experience in a high‑volume hotel environment




• A hands‑on, proactive approach with great attention to detail




• Solid understanding of health & safety, hygiene, and compliance




• Experience managing teams and driving performance




• Confident communicator with a collaborative working style

Benefits

• Competitive Salary + Excellent Benefits




• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service




• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)




• 50% F&B discount at our restaurants and bars (for your whole party)




• Two free meals per day – including days off if you wish to come in




• Access to 40% of your pay before payday through Wagestream




• Recommend a Friend scheme – £750




• BenefitHub – discounted prices at hundreds of online and high‑street stores, supermarkets, major retailers, attractions, restaurants and cinemas




• Vitality at work scheme with great gym discounts & more




• Ride to Work Scheme & free local cycling lessons




• 24/7 access to our Employee Assistance Programme




• Uniforms provided & free dry cleaning




• Annual Staff parties and events




• Company pension plan & award‑winning training

Park Plaza. Be part of it.

#J-18808-Ljbffr…