Operations Apprentices – Supply Chain Warehouse Operative Apprenticeship – fixed term contract 15 months
Kick‑start your Career with the World’s Best Workplace™
DHL’s people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide — and we’re proud to be named the World’s Best Workplace™.
Location: DHL Aviation, Heathrow Airport, Hounslow, TW6 3SJ
Contract Type: Apprenticeship (Fixed Term Contract)
Working Pattern: Two shift patterns 15:00 – 00:00 & 04:00 – 13:00. Flexibility will be required. 40 working hours per week Monday to Friday. Shift times to be confirmed after successful interview.
Benefits
- Competitive salary + shift allowance
- Annual bonus up to 5%
- Free onsite parking
- My DHL Rewards – discounts at over 3,000 retailers
- Pension up to 6% company contribution
- Share Purchase Plan
- Private medical after 12 months
- Enhanced Maternity Pay
- Cycle to Work Scheme
- CIS Induction Week
- Spark – wellbeing support
About The Role
We are seeking motivated and reliable Operations Apprentices to join our Operational team. This is an exciting opportunity to gain hands‑on experience in a fast‑paced logistics environment while working towards a nationally recognised apprenticeship qualification.
The role provides practical exposure across operational activities, supporting the safe, accurate and timely movement of freight through the hub. You will be an integral part of the team, learning core logistics and aviation/transport processes under the guidance of experienced colleagues.
Key Responsibilities
- Assist with the manual and automated sorting of shipments to correct destinations.
- Scan, label, and load freight using operational IT systems.
- Build and break down Unit Load Devices (ULDs), pallets, and cages in line with procedures.
- Ensure freight is handled in accordance with service, security, and customs requirements.
- Identify, report, and upscale damaged or misrouted shipments.
- Maintain housekeeping standards (5S) within the sort area to support safety and efficiency.
- Support operations administration.
- Assist Operations Supervisors with CIS facilitation.
- Analyze Operational KPI data with Operations Managers.
- Champion processing efficiencies.
- Identify, report, and investigate Health & Safety breaches/near misses.
- Attend local operations meetings.
- Work collaboratively with ramp agents and supervisors to meet departure schedules.
Health, Safety & Compliance
- Work in line with all Health & Safety, security, and operational procedures.
- Wear appropriate PPE and follow safe manual handling techniques.
- Report hazards, incidents, and near misses promptly.
- Comply with regulatory and company standards at all times.
Learning & Development
- Complete all elements of the apprenticeship programme, including off-the-job training and coursework.
- Take responsibility for personal learning, development, and performance.
- Gather workplace evidence and participate in assessments as required.
- Rotate across operational areas to build broad hub knowledge.
Qualifications
Essential
- A positive attitude and willingness to learn.
- Ability to work as part of a team in a time-critical environment.
- Good attention to detail and ability to follow processes accurately.
- Flexibility to work shifts, including nights, weekends and bank holidays.
- Physically able to undertake manual handling tasks.
- Willingness to complete required security and background checks.
- Age 18 years or older.
- Ability to follow instructions.
Desirable
- GCSEs (or equivalent) in English and Maths grade 4 or above.
- Interest in logistics, operations, or aviation/transport environments.
- Basic IT skills.
What We Offer
- A structured apprenticeship programme with on- and off-the-job training. Supply Chain Warehouse Operations – Level 2 apprenticeship.
- Practical experience within a busy hub operation.
- Support, coaching, and mentoring from experienced colleagues.
- Opportunities for career progression upon successful completion of the apprenticeship.
- A safe, inclusive, and supportive working environment.
Career Progression
- Operations Agent
Full 5‑year history including work, education, and any gaps over 28 days is required. Internal applicants must inform their manager before applying.
Closing Date: 22nd June 2026
Note: Aviation roles require a full 5‑year background check + Criminal Record check (CAA regulation).
#J-18808-Ljbffr…