Assistant Manager – Crawley
39 hours per week. Salary £30,000-£40,000 per year.
As an Assistant Manager at Hobbycraft, you control all aspects of the Store Operation and performance within the store. As a valued member of the Leadership team in one of our Flagship Stores, you will work alongside the Store Manager to deliver a truly customer-focused experience and will excel at building and developing efficient, effective, high-performing teams through living our brand values. In the absence of the Store Manager, you will be accountable for the running of the store.
Why Hobbycraft?
Previously voted one of the Top 5 Best Companies in the UK by our own colleagues. We’re a forward‑thinking, diverse team and are 100% committed to what we do. We have a reputation to shout about, exceeding customer expectations first time, every time.
Company Benefits
- 33 days holiday including bank holidays pro‑rata, growing with you during your time with us.
- 40% colleague discount.
- Long service awards to thank you for your time spent with us.
- Cycle2Work scheme.
- Discounted gym membership.
- Fun event days to fundraise for our charity partners.
- Annual paid‑for charity volunteer day.
- Day off to celebrate your birthday.
- Employee Support Programme, for overall wellbeing for you and your family including financial advice.
- Enrolment in a Nest pension scheme.
- Access to a range of high street discounts.
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work.
Areas of Responsibility
- Inspirational leadership – lead by example, recognise the team’s hard work, and drive outstanding customer service.
- Brand ambassador – passion for the Hobbycraft brand, recognising and embracing change positively, living our values and ensuring the team shares them.
- Planner – ensure the store is prepared for a successful day of trade.
- Relationship builder – treat everyone fairly with dignity and respect, and support a safe, welcoming and inclusive environment for all.
- Merchandiser – coordinate deliveries, range reviews and promotional set‑ups, manage manual handling.
- Policy expert – enforce compliance with company policies and health and safety regulations, keeping the store safe and legal.
- Communicator – deliver clear, concise communications such as key messages and daily targets.
- Workshops – host various workshops in‑store and train colleagues on workshop delivery.
- Store management – support day‑to‑day store operations, act as keyholder, manage opening and closing, alarm call‑outs, cash controls, PI counts, general admin, back‑of‑house access, colleague and data security compliance.
- Recruitment – assist building a high‑performing team through recruitment, induction and training.
- Colleague support – provide performance management, support and coaching for colleagues.
What We’re Looking For
Experience
- Supervisory experience – essential.
- Deputy or Assistant Management experience – advantageous.
- Passion for sales and profit driving.
- Keyholding.
- Cash handling and security awareness.
- Coaching colleagues.
- Merchandising experience.
- Health and safety compliance.
- Awareness of store KPIs.
- Effective time management.
- Determination to inspire success within your team.
Skills
- Organisation and planning.
- Decision making.
- Interpersonal and communication skills.
- Excellent customer service.
- Adaptability.
- Commercial awareness.
- Brand ambassador.
- Self‑motivated.
Job Suitability
This role suits a current Assistant or Deputy Manager in a retail or similar environment, or an experienced Team Leader looking to progress on the management pathway. A confident, professional individual who can support and lead a diverse team in a fast‑paced, high‑pressure environment, displaying calm resilience and adaptability.
Equal Employment Opportunity
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
Hobbycraft celebrates the joy of crafting and values diversity across all communities. We recruit colleagues for their skill, passion, love of craft and customer service – an approach reflected in our customer base. Hobbycraft is an equal‑opportunity employer, committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
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