We are looking to recruit an experienced manager into our growing practice to support the practice manager in all aspects of practice functionality, including motivating and managing staff, optimising efficiency and overall performance ensuring the practice achieves its long‑term strategic objectives in a safe and effective working environment.
The position is 25 hours over Monday to Friday working 1pm -6pm
The Assistant Practice Manager will focus on the day‑to‑day operability of the practice, HR, GDPR and Learning and Development whilst promoting a positive working environment.
The successful candidate should have experience in a management role and experience within HR ideally having worked in a GP practice.
Main duties of the job
The Assistant practice manager is responsible for:
Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and patients are supported in their care.
To lead Human Resources ensuring motivation and productivity of staff working in the practice is maintained; policy and procedures are implemented, and staff reviews are in line with legislation.
Monitoring and maintaining compliance for health and safety and GDPR legislation.
Line managing staff where appropriate and ensuring team members are supported by a good appraisal system and robust HR system.
Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record.
About us
Bedford Street Surgery is a two-site practice located in Bletchley, Milton Keynes with a branch site in Furzton, Milton Keynes. We currently have over 16,400 patients across both sites and a supportive and care‑focused team.
We have a well established clinical MDT team consisting of paramedics, prescribing nurse practitioners, respiratory nurse, diabetes nurse, health care assistants, practice nurses, a pharmacist and GP’s who are supported by our management and admin team of secretaries, care navigators and care coordinators. Bedford Street Surgery is part of the South West Network where we are able to work together to provide our patients with additional services and care enhancing the practice with first contact practitioners, Integrated Support mental health services, dietician, social prescriber and health and wellbeing coaches.
We offer monthly MDT meetings, safeguarding meetings and shared care meetings to support patients and staff alike.
Job responsibilities
The following are the primary responsibilities of the Assistant Practice Manager:
There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.
- Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities and patients are supported in their care.
- To lead Human Resources ensuring motivation and productivity of staff working in the practice is maintained, policy and procedures are implemented, and staff reviews are in line with legislation.
- Monitoring and maintaining compliance for health and safety and GDPR legislation.
- Line managing staff where appropriate and ensuring team members are supported by a good appraisal system and robust HR system.
- Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative), liaising with external agencies when necessary and maintaining a training record.
- Working with the care coordinator manager regarding IT issues, maintenance, reporting, auditing and contractual requirements.
- Ensuring the clinical session structure is effective, meets the needs of the patients and meets contractual requirements by regular reviews.
- Supporting the overall practice clinical governance framework, supporting with reports for QOF, enhanced services and other reporting requirements using CQRS or other such systems and undertaking annual reporting and submissions to ensure practice maintains compliance.
- Supporting the team to improve accessibility, safe and effective working in the compilation of practice reports, audits and monitoring to plan, review and implement change under the direction of the practice manager.
- Developing, implementing and embedding the practice audit programme.
- Maintaining the practice team net actions.
Person Specification
Experience
- Working with HR, legislation and contracts
- Working with the public
- Leadership and management
- Working in an NHS health care setting
- Performance management, including appraisal writing, staff development and disciplinary procedures
- Managing a team
- Managing projects at a higher level including understanding contracts from external organisations
- Experience of workforce planning
- NHS / Primary Care General Practice experience
- Experience of leading multidisciplinary teams
- Relevant health and safety experience
- Experience of producing agendas and minutes for meetings
Skills & Personal Qualities
- Excellent communicator with strong IT and leadership skills, strategic thinking, prioritisation, delegation and meeting tight deadlines in fast‑paced environments, demonstrating effective time management, proven analytical and problem‑solving abilities, and the capacity to develop, implement and embed policies and procedures while motivating and training staff.
- Polite, confident, flexible and cooperative, with excellent interpersonal skills, a proactive and solutions‑focused approach, high integrity and empathy in sensitive situations, and the resilience, initiative and drive to lead teams, enhance morale and successfully deliver change.
- HR Management
Qualifications
- Good standard of education with excellent literacy and numeracy skills
- Leadership and / or Management Qualification
- HR Qualification
- GDPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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