Operations Support Agent

Operations Agent (Part-Time)

Depot-based | 95% Office / 5% Warehouse. Monday to Friday, 3:00pm – 8:30pm. £14.02 per hour.

About the Role

We are looking for a reliable and customer-focused Operations Agent. This is a primarily office-based role with some light warehouse duties, supporting the smooth running of depot operations and delivering excellent service to both customers and drivers.

Key Responsibilities

Customer Service & Administration (Primary Focus)

• Answering phone calls from customers, drivers, and customer service teams
• Responding to emails and customer queries
• Assisting customers visiting the depot to collect or drop off parcels

Driver De-briefing

• Collecting driver keys and equipment at end of shift
• Ensuring paperwork is signed and correctly processed
• Updating delivery and collection statuses on internal systems
• Completing end-of-shift reports

International Shipments

• Reviewing and sorting shipment paperwork
• Matching invoices to the correct consignments
• Processing documentation through scanners for customs clearance
• Liaising with the warehouse to retrieve documents where required
• Completing end-of-shift reports

Warehouse Support (Approx. 5%)

• Locating parcels for customer collections
• Booking in parcels dropped off by customers
• Relabelling shipments (e.g., redirections or additional information)

What We’re Looking For

• Basic computer skills
• Strong communication skills with a polite and professional manner
• Comfortable dealing with customers face-to-face and over the phone
• Good attention to detail and organisation
• Presentable and reliable

No prior experience required – full training will be provided.

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