Part time Enhanced Response Service Support Workers
The Enhanced Response Service (ERS) is a fast‑paced service that supports people who trigger their telecare alarm and works alongside ambulance, fire, and rescue teams to respond to non‑injured falls. The role promotes independence and signs post service users to partnership teams, providing person‑centred care.
Key Responsibilities
- Provide personal care for service users, including washing, dressing, toileting, catheter care, feeding, meal preparation, and medication administration.
- Respond to falls and telecare alerts, offering reassurance and practical assistance in coordination with other services such as ambulance, fire and rescue.
- Recognise, report and record any incidents or concerns in line with Council policy, applying knowledge from adult protection, diversity and mental capacity act training.
- Liaise effectively within the ERS team and with external agencies, including assistive technology and health colleagues, to deliver high‑quality care.
- Maintain accurate written and electronic documentation of service user care in accordance with CCC policy.
- Travel across Cambridgeshire using council pool vehicles that are manual drive; a full manual driving licence is required.
Work Hours and Shift Patterns
- Part‑time (18.25 or 21.25 hours per week).
- Set rota including morning, evening, weekend shifts and every other weekend.
- Flexibility to cover shifts within this rota is essential; specific days of availability cannot be accommodated.
Qualifications and Experience
- Previous experience in a care environment, preferably adult social care.
- NVQ Level 2 Care qualification or equivalent, with willingness to progress to Level 3.
- Basic literacy and numeracy skills.
- Good IT skills for updating electronic data and case records.
- Full driving licence (manual vehicle).
Disclosure and Safeguarding
Appointment is subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.
Benefits
- Comprehensive wellbeing package, covering all aspects of wellbeing, available to staff and their families.
- Salary sacrifice scheme to buy up to 4 weeks of additional annual leave (pro‑rata).
- Bank holiday flexibility to suit personal circumstances.
- Additional voluntary pension contributions with tax and National Insurance savings.
- Access to development opportunities, apprenticeships and qualified coaching for professional growth.
- Paid volunteering hours each year.
- Peer support groups through the IDEAL staff equality, diversity and inclusion network.
- Employee recognition awards and reward schemes.
- Car lease and cycle‑to‑work schemes via the Our Cambs Rewards account.
Equality, Diversity and Inclusion
We are a Disability Confident Leader and fully support reasonable adjustments throughout recruitment and employment. All candidates are welcome, and we encourage you to contact the hiring manager to discuss any needed adjustments.
Contact Information
Claire Hodge, Team Manager – 07767 006726Gillian Sproule – 07593 918682
Application Process
Please submit your application along with a supporting statement highlighting how your skills and experience meet the essential criteria outlined above. The job advert is a rolling campaign; applications are reviewed and candidates progressed on a daily basis.
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