Customer Service Representative

Responsibilities

• Receive, verify accuracy, and enter customer orders; liaise with Planning and confirm delivery dates with customers; resolve transport incidents.
• Manage a customer portfolio consisting of European and English speaking customers.
• Manage customer enquiries, resolve queries, source and provide information.
• Interrogate data systems and generate reports for management reporting.
• Take ownership of orders, monitor WIP, manifest transport collections and champion OTIF completion.
• Use Microsoft Excel daily to track order progress and analyze data.

Qualifications

• Fluency in English and one European language.
• Excellent organizational, communication and administrative skills.
• Good secondary education or degree.
• Experience in a Customer Service, Planning or Supply Chain area.
• Numerate and familiar with ERP systems.
• Export experience would be advantageous.

Benefits

• Opportunity to collaborate with your colleagues onsite 5 days per week.
• Excellent salary, benefit offering and development opportunities.
• Thorough and effective training experience during onboarding and beyond.

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