Customer Support Agent (Mandarin Speaking, £28k, Advertising Services, London)

We have an exciting opportunity for a Customer Support Agent role in a Financial Services company. It is a direct access FX brokerage company that sells powerful yet user-friendly direct access trading technology to institutional investors, professional wealth managers, and internet investors. It is seeking to hire a Customer Support Agent with some fundamental knowledge of FX to deliver excellent customer support.

Job Requirements

• Bilingual proficiency in both English and Mandarin, spoken and written.
• A bachelor’s degree is required.
• Excellent communication abilities, both written and spoken.
• Committed to offering customers a memorable experience.
• Basic understanding of the MT4 and cTrader platforms in the forex market.
• Preferable is prior customer support experience in sales, help desks, and/or office settings.
• Salesforce knowledge is a bonus.
• Preferable: 1 year of FX/trading experience.
• 1 year of experience in customer relationship management is preferred.

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