Product Manager B2B SaaS | Global Events
London (Hybrid – 3 days onsite) | Permanent | £60,000 – £65,000
We’re partnering with a leading organisation in the global events space, looking for a Product Manager to take ownership of critical digital journeys — with an immediate focus on registration and exhibitor onboarding experiences
This is a role where you’ll sit at the centre of a complex product ecosystem spanning CRM, event platforms, and customer experience — working closely with CX, UX, Engineering, and commercial teams to simplify and optimise how users engage with live event
s.The Opportun
ityYou’ll join a growing product function within a structured but evolving environment, where product, engineering, CX, and UX are established but ways of working are still maturi
ng.The high-level roadmap is defined, but there is significant scope
- to:Shape how product is delive
- redImprove fragmented user journ
- eysIntroduce stronger product thinking and measurem
- entDrive both quick wins and longer-term transformat
ionYour initial focus will be on streamlining the registration and exhibitor journey, improving conversion, usability, and overall experience across multiple platfo
rms.Key Responsibil
- itiesOwn and evolve the registration and exhibitor product journey, identifying friction points and opportunities for optimis
- ationTranslate business and user needs into clear, prioritised product initiatives within an existing ro
- admapWork closely with UX and CX teams to refine customer journeys and simplify complex onboarding proc
- essesCollaborate with vendor engineering teams to deliver product enhancements in an agile, flexible enviro
- nmentBalance short-term improvements with longer-term product evol
- utionDefine and track success metrics (e.g. conversion rates, NPS, engagement) to measure i
- mpactAct as a key bridge between commercial, operational, and technical stakeho
ldersWhat We’re Looki
- ng ForProven experience as a Product Manager with B2B SaaS exper
- ience.Strong experience improving customer journeys, onboarding flows, or conversion f
- unnelsComfortable operating in environments where processes are evolving rather than fully d
- efinedExperience working with third-party vendors or external engineering
- teamsAbility to balance hands-on delivery with strategic th
- inkingConfident stakeholder manager, able to work across sales, marketing, CX, and senior lead
- ershipData-aware mindset — able to use insight to inform decisions, even where data is not fully
matureWhy Thi
- s Role?Own a business-critical journey with clear commercial
- impactInfluence how product is shaped in a developing product f
- unctionWork in a fast-paced, live-events environment where digital directly impacts real-world expe
- riencesJoin a collaborative, high-performing team with strong CX and UX foun
- dationsOpportunity to make visible improvements quickly while shaping longer-term s
trategyAdditional
- ContextHybrid working (3 days in
- office)Regular interaction with vendors and exposure to live event envi
- ronmentsCulture is collaborative, positive, and delivery-focused, with a balance of structure and
agility…