Customer Order Management Admin

Customer Order Management

Certain Advantage are recruiting 4 Customer Order Management Representatives in Peterborough for a 12‑month onsite contract (5 days/week).

Role Overview

Serve as the single point of contact for assigned accounts, managing the full order lifecycle to ensure accurate, on‑time delivery. We’re working with a global power technology company that designs and manufactures diesel and alternative‑fuel engines, generators, and related components for a wide range of industries.

Key Responsibilities

• Manage customer accounts end‑to‑end (setup, order entry/changes, escalations, logistics).
• Liaise with customers, distribution centres, manufacturing plants, and internal teams to fulfil orders.
• Provide clear communication and accurate documentation throughout.
• Resolve complex queries in line with SLAs; escalate when required.
• Maintain accurate records in internal systems.
• Ensure export compliance and complete shipping documentation.
• Support quality issue resolution (non‑conformance claims via QMS).
• Assist with customer visits and reporting.
• Contribute to process improvements and departmental goals.

Qualifications

• Results‑driven with strong communication skills.
• Customer‑focused and collaborative.
• Knowledge of order lifecycle, order processing, and support systems.
• Understanding of Quality Management Systems.
• Proactive approach to customer support and continuous improvement.

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