Main area Administration – Integrated Discharge Service Grade Band 3 Contract Permanent: NA Hours Full time – 37.5 hours per week (Weekend working on a rota basis) Job ref 387-TS7790-LMH-B
Employer University Hospitals Bristol and Weston NHS Foundation Trust Employer type NHS Site Weston General Hospital Town Weston Super mare Salary £25,760 – £27,476 pa Salary period Yearly Closing 16/06/2026 23:59
Discharge and Flow Coordinator
Band 3
North Bristol NHS Trust (NBT) and University of Bristol and Weston Hospital Trust (UHBW) are working towards merging as one organisation from summer 2026. This will not affect staff applying for positions directly with UHBW.
As an organisation we recognise the value of a healthy work‑life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under‑represented within the Trust.
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Job overview
At UHBW we have two Transfer of Care Hubs to support our patients with discharge planning from admission through leaving hospital and into the community; one Hub at the Bristol Site and one at Weston General Hospital. The Transfer of Care Hub brings together our community partners (Sirona), Local Authorities and Voluntary Sector colleagues across BNSSG from multidisciplinary backgrounds to holistically support patients in leaving hospital.
The hub brings together, Acute Trust Case Managers, and Patient Flow Coordinators, Social Workers, Local Authority Discharge Coordinators, Sirona Case Managers, Community OT’s, the Homeless Team, Voluntary Services and Flow and Discharge Coordinators.
The aim is to work collaboratively and holistically to support patients to get ‘Home First’. We are looking to recruit Discharge and Flow Coordinators for the Bristol site to join the Transfer of Care Hub based on the wards.
Discharge and Flow Coordinator will support the effective management of patient discharge from hospital and will play a pivotal role in supporting ward‑based colleagues with patient discharge plans (including managing patient expectations, supporting with practical elements relating to discharge; booking transport, ensuring TTA’s and discharge summaries are done, checking equipment, liaising with onward care providers). You would be integral in providing an excellent service to our patients easing their transition home.
Desired attributes
- exceptional administration and organisational skills
- enthusiastic, driven and practical
- excellent communication and engagement skills
- ability to adapt to different ways of working
- ability to prioritise workload
- constantly strives to make improvements
- can use their own initiative as well as working as part of a team
There will be some weekend working with Saturdays and Sundays covered on a rota basis.
Key responsibilities
- Act as a first point of assistance for both internal and external enquiries relating to patient discharge.
- Facilitate and support effective and early communication between hospital staff, the patient and their family with regards to discharge planning.
- Manage patient communications via telephone and through Trust systems to create letters and emails.
- Act as a point of contact for queries from clinical and non-clinical staff.
- Liaise with clinical and non-clinical teams across the Trust via telephone and email.
- Escalate patient queries, capacity problems and general issues to line manager or relevant clinical staff as appropriate.
The position is full time, Monday‑Friday 8am‑4pm with weekend working on a rota.
Background
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, serving a core population of more than 500,000 people across South West England. The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is a holder of the ‘Good’ designation by the CQC.
Qualifications
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths.
- Business and Administration Level 3 NVQ or equivalent experience.
- Previous NHS experience.
Skills and abilities
- Effective and polite manner when dealing with people, both face to face and on the phone.
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy.
- Ability to work effectively in a busy team, adjust to change and motivate others.
- Ability to work on your own, using your own initiative, if required.
- Confidence to handle difficult conversations with patients, relatives and carers.
- Effective organisational skills.
- Good IT skills including Microsoft packages.
- Working knowledge of admission policies and procedures.
Knowledge and experience
- Clerical / administrative experience, including filing and/or reception.
- Experience of dealing with the public, both on the telephone and in person.
- Experience of using a Patient Administration System.
Benefits and support
- The Trust supports staff in maintaining and improving health and wellbeing, as well as career development through management and training support.
- Employment offers flexible working arrangements where possible.
- UHBW is committed to promoting the welfare of children, young people and vulnerable adults.
Equal opportunities are an integral part of our ethos. The Trust actively works towards a diverse workforce and aims to recruit and retain a workforce which represents the rich diversity of the local population at all levels.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at interview.
If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.
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