Housing Support & Guidance Advisor

Walsall Council is recruiting for a Customer Service Advisor within the Customer Experience Centre. This role involves supporting residents with advice and guidance through various channels, serving as a first point of contact for housing-related inquiries. You will foster independence among residents by identifying their needs early and connecting them with the appropriate services.

Your responsibilities include delivering high-quality customer service, resolving inquiries on first contact, recording interactions accurately, and collaborating with your team to meet demands.

#J-18808-Ljbffr…