Fixed Term Contract (6 months) – Part Time – 21 Hours (Monday, Tuesday, and Friday)
About the Role
The Customer Services Assistant will act as the primary point of contact for customers, managing enquiries across telephone, email, and messaging platforms while maintaining an outstanding level of service. The role requires strong organisational skills, the ability to work well under pressure, and a proactive approach to resolving customer issues.
Key Responsibilities
- Serve as the first point of contact for customers across multiple communication channels.
- Handle inquiries, complaints, and support requests efficiently and professionally.
- Organise and prioritise workload to meet service level targets.
- Resolve customer queries proactively and escalates when necessary.
- Maintain accurate record of customer interactions and update systems.
Qualifications and Skills
- Excellent communication and interpersonal skills.
- Highly organised with a keen eye for detail.
- Ability to work independently and collaboratively in a fast‑paced environment.
- Pro‑active approach to problem‑solving and resolution.
- Experience in customer support or a related field (desired).
Benefits
North Star is a UK Employer of the Year (2024 and 2021) and offers a part‑time, hybrid working environment with flexible hours. Continuous development and learning opportunities are provided, and the organisation values high standards of service.
Diversity and Inclusion
North Star is committed to equality, diversity, and inclusion. We guarantee an interview to candidates who have a disability or identify from an ethnic minority background and meet the essential criteria. All recruitment materials can be provided in any format, and reasonable adjustments are made as necessary.
Location: Endeavour House, St Marks Court, Thornaby, Stockton-on-Tees, TS17 6QN
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