Overview
As a Customer Service Assistant (CSA) you will be responsible for supporting your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community. You will be working as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day, supporting the ongoing growth and evolution of our business.
Responsibilities
- Support your store to deliver high standards of customer service, availability and presentation, compliance, and engagement with your local community.
- Work as part of a diverse and motivated team of colleagues who strive to attract and delight new and existing customers every day.
Qualifications
- Friendly and approachable.
- Reliable team player.
- Effective communication skills.
- Positive attitude.
- Engaged and self‑motivated.
- Willing to learn and adapt.
- Basic level of numeracy, literacy, and IT skills.
- Must be of school‑leaver age or older. To find out the school‑leaver age please visit https://www.gov.uk/know-when-you-can-leave-school.
Working Hours
Saturday: 4:00 pm – 10:00 pm. Sunday: 4:00 pm – 10:00 pm. Working patterns are non‑contractual; any advertised pattern represents the normal working pattern at the time of advertisement and may be subject to change. We aim to be as flexible as possible, creating shift patterns that work for both our co‑op and our colleagues.
Benefits
- Competitive rates of pay.
- 20% discount in our food stores, along with other discounts across our family of businesses.
- 22 days holiday (plus bank holiday entitlement), which increases with service.
- 5% employer pension contribution.
- Death in service benefit.
- Enhanced family leave and pay arrangements.
- Opportunities to grow, with award‑winning training and apprenticeship programmes.
- Great discounts, deals, and cashback across 900 high‑street and online retailers.
- Financial wellbeing support, including Stream.
- Access to Cycle To Work, Rental Deposit Scheme, and SmartTech after a qualifying period.
- Employee Recognition Scheme.
- Long Service Awards.
- Free remote GP service, available 24/7, including prescription, fitness, nutrition, and counselling services.
- Employee Assistance Programme.
- Enhanced statutory terms, subject to service criteria.
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