About the Role
As a College Services Assistant you’ll play a key role in delivering effective and efficient administrative support as part of our busy College Support Services team.
Responsibilities will include:
- Supporting the processing of student enrolments, applications, exams and enquiries using corporate data systems
- Providing excellent customer service to students, staff and visitors
- Assisting with the day‑to‑day operation of the Service Help Desk
- Reviewing and monitoring logged jobs and liaising with the appropriate support teams
- Coordinating pool vehicle bookings and helping ensure services run smoothly
- Contributing to a professional, organised and student‑focused college environment
The opportunity is ideal for someone who is organised, proactive and enjoys working in a fast‑paced team environment where they can make a real difference to the student experience.
Benefits
- Generous Annual Leave – 24 days FTE per annum + 5 additional days after 5 years service
- Learning and Development Opportunities – 3–4 annual paid group development days, bespoke programmes including Aspiring Leaders Development Programme and strong internal progression (1 in 3 roles are filled internally)
- Exclusive Discounts & Perks – restaurant, grocery, retail and holiday discounts as well as car leasing and tech purchasing schemes, on‑site nursery
- Flexible Personal Leave – time off for your child’s first day at nursery or school, moving homes and for interviews
- Wellbeing and Health Support – generous sick pay, counselling services, discounted gym membership at Canterbury College
- Culture and Recognition – part of Community Days, an annual Staff Celebration Day, and an eco‑friendly organisation dedicated to reaching net‑zero by 2030
- Competitive Pension Scheme – 18% employer contribution
About You
To be successful you will need to be able to work in an open office environment, focus on tasks while answering calls and dealing with queries, and deliver excellent customer service. Experience working with tight deadlines and accuracy is essential.
Equality, Diversity and Inclusion
East Kent Colleges Group is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from under‑represented groups.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.
Disability and Support
We are a Disability Confident Employer and will explore reasonable adjustments where possible.
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