Tenancy Administrator

Tenancy Administrator

A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team.

Working hours and hybrid working

• Monday to Friday 8.30am to 5.30pm (no weekends).
• All candidates will work 5 days a week in Chelmsford up until the completion of an initial probationary period normally 6 months.
• Hybrid working will become effective upon completion of the initial probationary period.
• After probation, hybrid working will consist of 3 days at home one week and 2 days the next, a total of 10 days at home every 4 weeks.

Responsibilities

• Liaise with Lettings Branch Managers to obtain and assess rent review recommendations.
• Manage the landlord rent review correspondence via DocuSign.
• Download and process landlord instructions for the coordinators to action.
• Prepare figures and supporting data for rent review recommendations and tribunal cases.
• Assist with the preparation and management of rent review tribunal cases.
• Process general enquiries from landlords and tenants.
• Maintain accurate and up-to-date property records on the internal CRM system.
• Provide administrative support to the team.
• Process and manage rent review data between Microsoft Excel and the CRM system.
• Assist with the preparation of tenancy notices.

Qualifications

• Previous experience within Residential Lettings.
• Proactive can‑do attitude, with exceptional organisational skills and ability to prioritise effectively.
• Excellent communication skills, both written and verbal.
• A personable, team player with a professional approach.
• Strong attention to detail.
• IT proficiency with MS Office packages and ability to learn quickly.

Salary

Basic salary circa GBP26,000 to GBP28,000 depending on relevant experience and will increase over time with progression.

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