IT Applications Engineer (M365)

IT Applications Engineer (Microsoft 365)

Hybrid working: 3 days per week required in the office in Birmingham.

This is a hands on role responsible for the support, maintenance, configuration, and continuous improvement of a largely Microsoft based application stack.

Responsibilities

• Provide 3rd line technical support across Applications, resolving incidents, requests, and tasks through the firm’s service management platform.
• Perform root cause analysis for recurring and complex incidents, implementing permanent remediation.
• Maintain and enhance application configurations, integrations, and platform dependencies, including reporting and upgrade activities.
• Configure and administer vendor-hosted SaaS applications.
• Support application upgrades, patching, and lifecycle management activities.
• Assist with onboarding of new applications into support, ensuring operational readiness.

Required Skills / Experience

• Hands‑on troubleshooting across multi-tier enterprise applications, including infrastructure, application, and integration layers.
• Experience supporting SaaS, vendor-hosted, and on‑premise applications within enterprise environments.
• Experience working with Windows Server, Microsoft 365 stack (Sharepoint Online, OneDrive, Teams, Exchange Online) and Identity platforms (Entra ID).
• Hold, or be willing to work towards attaining, relevant Microsoft certifications (e.g., AZ‑900: Microsoft Azure Fundamentals, PL‑900: Microsoft Power Platform Fundamentals).
• Experience supporting legal or professional services applications.
• Experience supporting SQL‑based applications, including basic to intermediate T‑SQL querying using SQL Server Management Studio.
• Understanding of PowerShell scripting.

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