Business & Incident Relationship Manager
Doncaster or London | Up to £70,000 + Excellent Benefits | Hybrid Working
Elevation Recruitment Group’s Business Support team are partnering with a leading organisation to recruit an experienced Business & Incident Relationship Manager to join a critical operational resilience function. This is an opportunity for an individual who performs at their best in fast-paced, high-pressure environments and can confidently coordinate business-wide responses to major incidents while engaging with senior stakeholders.
The Opportunity
As the Business & Incident Relationship Manager, you will take ownership of the organisation’s response to significant operational events, ensuring effective communication, coordination, and decision-making across multiple business functions. Working closely with operational, risk, technology, and leadership teams, you’ll ensure disruption is minimised while maintaining focus on customers, colleagues, and business continuity.
Key Responsibilities
- Lead and coordinate the response to major business incidents and operational disruptions.
- Act as the central communication point during high-severity events.
- Work collaboratively with Business Continuity, Risk, Technology, and Operational teams.
- Provide clear direction and escalation to senior leadership where required.
- Manage communications relating to customer and operational impact.
- Drive post-incident reviews, root cause analysis, and continuous improvement initiatives.
- Produce reporting and management information for key stakeholders.
- Support and develop an Incident Analyst within the team.
About You
We’re keen to speak with candidates who have experience within:
- Incident Management
- Business Continuity
- Operational Resilience
- Crisis Management or a similar environment
You’ll also demonstrate:
- The ability to remain calm and decisive under pressure.
- Excellent stakeholder management and communication skills.
- Confidence influencing senior leaders and challenging where appropriate.
- Strong organisational and coordination abilities across multiple teams.
- Previous leadership or line management experience.
What’s on Offer?
- Salary up to £70,000
- Hybrid working (minimum one day per week in the office)
- Private healthcare
- 10% employer pension contribution
- Additional wellbeing day
- Option to purchase additional annual leave
- Enhanced maternity, paternity, and family leave
- Life assurance and income protection
- Cycle to Work scheme, gym and retail discounts
- Share schemes and financial wellbeing support
This role operates within a 24/7 service environment, with standard Monday-Friday hours and participation in an on-call rota (approximately 1 in every 6-7 weeks).
For a confidential discussion and further information, please contact Sarah Larkin or Amy Wood in the Business Support team at Elevation Recruitment Group.
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