We are looking for someone to join our welcoming and friendly team to provide receptionist and administrative support to the day to day running of North West Leicestershire GP. We are able to offer part‑time shifts with the following options: 08:00‑14:30 or 14:00‑20:30. The salary will be determined based on the candidate’s experience. The role will report to the Head of Service Delivery and work alongside lead clinicians, practice managers and the wider Federation team.
Responsibilities
- Providing a friendly and welcoming reception service for patients (mostly via telephone calls)
- Accurately collecting information from patients
- Dealing with all requests in an efficient and courteous manner
- Booking, cancelling or amending appointments on SystmOne
- Supporting the effective running of clinics
- Sending follow‑up information to registered GP practices
- Completing daily audits to document numbers of patients attending
- Supporting the coordination and delivery of MDTs within PCNs
- Responding to and directing telephone calls, including taking messages when required
- Monitoring the Federation’s email accounts
- Opening and distributing incoming post
- Providing clear communication to patients and their carers to ensure good quality information about PCN services
- Supporting any administrative duties for internal services, including appointment booking, rota management, photocopying, filing, faxing and other office routines
- Supporting with CQC registration activities, including preparing for inspection
- Escalating any issues to the appropriate person
- Providing cross‑cover within the team during absence, complying with relevant organisational policy on attendance
- Undertaking statutory and mandatory training as deemed appropriate
- Developing and maintaining effective working relationships with colleagues
- Adhering to all Federation policies and procedures
Qualifications & Requirements
- Meets DBS reference standards and has a clear criminal record in line with the law on spent convictions.
- Willingness to work flexible hours when required to meet work demands.
- Current full driving licence and sole use of car.
- IT literacy.
- A working knowledge of SystmOne.
- Ability to work as part of a team.
- Flexible and proactive approach to work.
- A willingness to learn.
- Ability to work independently and use own initiative.
- Experience of working within a similar role.
- A working knowledge of Microsoft Office Applications, including Word, Excel and PowerPoint.
- English & Maths at a minimum of a GCSE Pass.
North West Leicestershire GP Limited is a federation of 12 General Practices who work collaboratively to offer services at scale for our patients. The Federation is responsible for the running of the North West Leicestershire Primary Care Network which offers services to approximately 116,000 patients.
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