Account Director

Due to continued growth, our client seeks an experienced Account Director to take ownership of a portfolio of key accounts, ensuring exceptional service delivery whilst identifying opportunities to strengthen and develop long-term client relationships.

This is a commercially focused role that will suit an individual who enjoys working closely with customers, managing complex projects and acting as a trusted advisor throughout the client journey.

Key Responsibilities

• Build and maintain strong relationships with key clients.
• Act as the primary point of contact for strategic and operational account matters.
• Manage projects from brief through to delivery, ensuring deadlines, quality and budget requirements are met.
• Work closely with internal production, estimating, customer service and operational teams.
• Identify opportunities for account growth and additional services.
• Ensure client expectations are consistently exceeded through proactive communication and service excellence.
• Monitor account performance and prepare regular business reviews.
• Support commercial negotiations and contract discussions where required.

Candidate Requirements

• Proven experience in an Account Director, Senior Account Manager or similar client-facing role within the print industry.
• Strong commercial awareness and relationship management skills.
• Excellent project management and organisational abilities.
• Ability to manage multiple priorities within a fast-paced environment.
• Confident communicator with strong presentation and stakeholder management skills.
• Good understanding of print production processes and the ability to work effectively with operational teams.
• Experience across general print solutions is highly desirable, with exposure to direct mail campaigns and associated fulfilment activities considered particularly advantageous.
• A proactive, solutions-focused approach with a commitment to delivering outstanding customer service.

What’s on Offer

• Opportunity to join a successful and growing organisation.
• High-profile customer portfolio.
• Collaborative and supportive working environment.
• Competitive salary and benefits package.
• Genuine opportunity to influence customer growth and long-term business success.

If you have a strong background in print account management and enjoy building lasting client relationships, we would be delighted to hear from you.

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