AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
A unique opportunity to join AWS as a Data Centre Technician. You will become the primary resolver for your support team, and gain troubleshooting skills on one or more operating systems. You will be able to troubleshoot and solve all but the most complex infrastructure issues. Issues are escalated to the appropriate resolver groups when necessary. You create and maintain documentation on technologies you support and are able to convey Standard Operation Procedures (SOPs) to junior staff. You understand all aspects of the equipment you support. You know how to innovate and make decisions on your own, but also know how to take direction when it is given, paying attention to all details involved.
You are able to execute small projects on your own and work with your manager in planning and executing larger local projects. You act as an escalation point for junior technicians. You understand all aspects of the equipment you support.
24/7 shift coverage is required and may include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks, and may change based on the needs of the business. Travel may be required up to 10% of the time.
Key job responsibilities
Problem Solving
- Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
- Escalation point and technical troubleshooter for all Systems and problems
- Deep diving into Linux server issues
- XEN service virtualization troubleshooting
Technical
- Troubleshoot technical issues on various platforms ranging from Systems through to Power/Mechanical
- Remediation of physical layer outages, both Systems and Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Center power and cooling events
Operations
- Meet 24×7 On-Call requirements and response during shift rotations.
- Install and configure racks of hosts in line with internal SLAs
- Triage and resolve trouble tickets for all devices in your region
- Data Center point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensure correct rotation of parts and spares
- Help define metrics to increase our customer uptime
- Enforcing Amazon’s Security Best Practices
- Interact with third party vendors and contractors
- Contribute ideas to improve operational efficiency
Project Management
- Participate in and deliver on a number of high impact small to mid-scale projects
- Participate in team meetings for metric analysis and project status updates
- Help build the world’s largest Cloud infrastructure
Mentoring
- Share knowledge and help educate less technical staff on the best practices related to all service owner issues
A day in the life
- Troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLAs)
- Perform root cause analysis of equipment failures
- Ensure all safety procedures are adhered to while performing work
- Respond to off hour emergency calls per on call rotation for any one of the region’s sites
- Fully comply with all physical security procedures and policies
Qualifications
- High school or equivalent diploma
- Experience with computer hardware troubleshooting and repair
- Experience in networking
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
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