CGO – Client Executive Partner

Overview

The Client Executive Partner (CEP) is the key Atos customer‑facing representative, directly responsible for customer relationship management on a day‑to‑day basis. The CEP is a senior manager within the business who has ultimate responsibility for all services being delivered to the client, handling both the revenue and the cost elements of a contract, and has total P&L responsibility. The CEP leads the customer’s business relationship and aims to grow one or several Atos client accounts across an industry.

Business‑Critical Metrics

• Order entry growth
• Total revenue growth
• Project margin
• Operating margin
• Free cash flow (billing acceleration, overdue reduction, contract asset reduction)
• Customer satisfaction

Responsibilities

• Customer management – planning, selling, and delivery
• Construct and reinforce relationships with customers
• Be positioned as a business partner of the client’s organization
• Assume full end‑to‑end global P&L accountability for the client account
• Be accountable for all dimensions of the account, from sales to operational excellence in service and project delivery
• Implement the account plan, growth strategy, and ambition for their client(s)
• Be responsible for the client’s stakeholder relationship management
• Portfolio development
• Contribute to the development of new products through the identification of customer needs
• Lead and functionally run a dedicated core client management team (sales, solution manager, industry specialist, delivery executive, program managers)

Requirements

• Knowledge and experience in the public sector in England
• Experience and network in the public sector
• Experience in relationship management of key customers
• Entrepreneurial approach

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