Overview
This range is provided by AJ Chambers. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from AJ Chambers
Principal Consultant | Legal Secretaries | Paralegal | HR | Business Support | London | Essex
Are you looking for a Facilities role? Do you have previous experience working in the legal or professional services firm?
I have a Facilities Manager role in a top Law Firm based in Cheltenham who will be responsible for the day to day running of the Cheltenham Office.
Main duties will include but not limited to:
- Manage the Cheltenham Facilities Helpdesk, ensuring efficient handling of queries related to heating, reactive works, access requests, administration, and general building maintenance.
- Maintain a communication line to the Cheltenham Head of Office
- Plan and organise daily FM helpdesk operations, including liaising with external contractors.
- Take the lead on service delivery, coordinating and communicating with the wider Facilities team and Cheltenham office.
- Implement and manage Helpdesk procedures, such as permit-to-work processes, to prioritise reactive and planned activities.
- Collate and present monthly Facilities Helpdesk reports.
Facilities Operations & Support:
- Support the Head of Facilities, Director of ICS with Cheltenham and firmwide projects, day-to-day tasks, and innovative ideas aligned with the Firm’s values.
- Assist with the management of FM services, including Helpdesk, General Office, Archives, Reception and Facilities Assistant
- Ensure the Facilities team is prepared for meeting room setups and planned activities for the week ahead.
- Supervise weekend and out-of-hours works and office moves.
- Provide cover for the FM team during lunch breaks and periods of absence.
- Attend ICS/Facilities team meetings and provide updates
- Manage the Cheltenham aspects of the M&E contract, ensuring KPI compliance, adherence to the planned preventive maintenance schedule, and logging issues with appropriate SLAs.
- Oversee the Cheltenham Cleaning contract, ensuring regular meetings with the account manager, monitoring KPIs, and scheduling periodic cleaning programs.
- Manage the stationery contract, reviewing orders, scheduling monthly meetings, reviewing reports, and approving invoices.
- Engage with the Building landlord when required.
Compliance & Best Practices:
- Ensure compliance with legislation and best practices in FM areas, particularly M&E and building functions, and maintain related records and systems.
- Contribute to ISO 14001 standards and the Environmental Management System (EMS), supporting the firm’s sustainability goals through effective facilities management practices.
- Manage the Security Access System, ensuring GDPR and information security compliance.
- Oversee the security system access database, conducting regular audits.
- Team Management & Development
- Conduct regular one-to-one catch-up meetings with the team to support performance.
- Maintain up-to-date records of holiday/absence and arrange necessary cover for the FM team.
Qualifications and Experience
- Proven experience within a Facilities Helpdesk (or similar) environment
- Prior administrative experience in Facilities, ideally gained within a professional environment
- A working knowledge of Microsoft packages
Person Specification
- Highly motivated individual who will be able to use own initiative
- Organised and Methodical
- Good communication skills both oral and written, with the confidence to liaise with personnel at all levels of the Firm and with external contacts
The role will offer a competitive salary and benefits package and will be a great role where you will have full autonomy and be able to be heavily involved with a number of projects.
For further information please contact Ella Britton
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- General Business
- Industries: Legal Services and Law Practice
Facility management-related job listings and related content have been removed for clarity and to focus on the primary role described.
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