Customer Service Representative

## Customer Service RepresentativeApplyremote type: Not Applicablelocations: GBR – County Durham – Stanleytime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 20, 2026 (15 days left to apply)job requisition id: R400771Job DescriptionAre you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence. This is a fully onsite in person role. **Responsibilities:*** Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction* Provide consultative advice on our range of products and services, showcasing your comprehensive knowledge* Manage orders end-to-end in adherence to our Standard Operating Procedures (SOPs)* Drive customer engagement on our online platforms by guiding and coaching our customers* Tactfully resolve customer queries and complaints through various channels including phone, email, mail, social media, or our website* Actively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product information* Seize sales opportunities through outbound calls and up-selling during inbound calls* Maintain productivity and accuracy levels as per the set standards **Skills & Experience:*** GCSE level or above qualifications in English, Math, and ICT* Proven experience in a sales-based customer services role* An aptitude for managing and resolving customer complaints* Demonstrated ability to work in a team environment while managing high workloads* A customer-oriented approach and the capacity to adapt and respond to different types of personalities* Digital & Data Mindset excelling in Microsoft아 365 daily skills* Comfortable switching between **multiple systems** in one interaction* Able to **interpret data** (case notes, order history, error messages)* Understands **why data accuracy matters** (billing, compliance, audit trails) **Required Skills:**Consumer Financing, Customer Engagement, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Interpretations, Order Processing, Problem Resolution**Preferred Skills:**Current Employees apply HERECurrent Contingent Workers apply HERE**Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.**Employee Status:**Regular**Relocation:****VISA Sponsorship:****Travel Requirements:****Flexible Work Arrangements:**Not Applicable**Shift:****Valid Driving License:****Hazardous Material(s):****Job Posting End Date:**06/20/2026***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.**Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.#J-18808-Ljbffr…