Job Title
IT Support Technician
Location
Nottingham, Nottinghamshire
Salary
£25,000 – £30,000 per year
Benefits
32 Days Holiday, Private Healthcare, Company Bonus, Private Pension Scheme
About the Role
We’re working with a long‑standing retail and logistics business based in Nottingham, looking to add an IT Support Technician to their growing internal IT team. You’ll be hands‑on across devices, infrastructure, cloud platforms and user support, contributing to day‑to‑day operations and ongoing IT improvement.
Key Responsibilities
- Provide 1st and early 2nd Line support across hardware, software, network, and user issues
- Support Windows environments (10/11) and Active Directory (user/admin tasks)
- Troubleshoot issues across desktop, laptop, printers, mobile devices and peripheral tech
- Assist with Microsoft 365 admin (Outlook, Teams, SharePoint, OneDrive)
- Support user onboarding/offboarding, account permissions, password resets, device setup
- Help with the roll‑out of new hardware and software across multiple sites
- Work closely with the wider IT team on tickets, escalations, and mini‑projects
Technical Environment Includes
- Windows 10/11, Microsoft 365, SharePoint, Teams
- Active Directory, Group Policy, basic PowerShell
- Networking fundamentals (TCP/IP, DNS, DHCP)
- Printer management, AV software, remote support tools
- ERP and reporting systems (training provided)
Next Steps
This role offers clear progression into management or project‑based work.
Job Details
Job type: Permanent | Posted: 11/07/2025
Key Words
IT Support Technician, 1st Line Support, 2nd Line Support, IT Helpdesk, Desktop Support, Microsoft 365, Windows 10/11, Active Directory, Networking, IT Jobs Nottingham, Internal IT Support, Junior Infrastructure Support
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