Software and Systems Defect Coordination Engineer

Position Title

Software and Systems Defect Coordination Engineer

Duration

Contract

Location

Gaydon, West Midlands

Pay

£33.88 per hour (Inside IR35)

Eligibility

Applicants must have proof of immediate, ongoing and valid eligibility to work full time, and travel within the UK.

Duties

• This role is responsible for overseeing the timely identification, tracking, and resolution of software and system issues across complex systems.
• The role demands a high level of technical understanding, but is not hands‑on.
• The successful candidate will ensure consistent adherence to established processes, effective utilisation of issue management tools and clear, transparent reporting to senior stakeholders.
• Key aspects include driving and prioritising actions and process changes based on clear KPIs around defect management with stakeholders across the company.
• Strong skills in developing metrics, dashboards and professional presentations are essential.

Skills

• Strong knowledge of issue / defect management processes and tools.
• Proficiency in root‑cause analysis techniques and problem‑solving methodologies.
• Ability to develop, interpret, and present metrics, KPIs and performance dashboards.
• Solid understanding of software integration principles and dependencies.
• Excellent communication skills, with the ability to lead discussions on complex or sensitive matters.
• High attention to detail and process discipline.
• Ability to identify areas of weakness and where help is needed.
• Experience working within structured project governance frameworks (e.g., PMO, programme teams). Familiarity with Agile and Waterfall delivery models.
• Ability to maintain and update issue registers and tracking systems with accuracy and rigour.
• Ability to facilitate regular issue review meetings, ensuring clear ownership and timely follow‑up.

Education

• Degree or equivalent experience.

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