Professional Services Engineer – Description
We are seeking a customer‑facing, billable Professional Services Engineer to engage clients in a consultative capacity and provide specialized expertise across NICE products and the contact center ecosystem, including CRM, telecommunications, analytics, and social media.
Key Responsibilities
Technical
- Provide staff‑level technical configuration and programming as required.
- Perform process, data, and object modeling in application and database environments.
- Design, develop, and enhance database applications and coordinate changes.
- Lead technical architecture, analysis, design, development, and enhancement activities.
- Maintain expertise and currency in leading contact center technologies.
Project
- Act as project manager for end‑to‑end system life cycle development of small to large‑scale projects.
- Develop costing proposals, perform risk analysis, and manage change control.
- Conduct business analysis, user needs assessment, and systems design for major projects.
- Prepare comprehensive cost/benefit analysis and business cases.
Business
- Maintain a professional image in conduct, attitude, and attire.
- Assist in developing client information‑management standards and evaluating technology trends.
- Contribute to business area assessment and user needs analysis.
- Support cost/benefit analysis and business case preparation for new projects.
Supervisory
- Supervise junior client staff and any subcontracted personnel involved in projects.
Qualifications
- BS/BA in technical (Computer Science, Information Systems, Electrical Engineering) or business (Marketing, MIS) field, or equivalent experience.
- Completion of UK sovereignty clearance within onboarding timeline.
- At least 4 years of relevant professional experience.
- Specialization experience: Implementation, Business Optimization, Education & Enablement, or Engineering Services (details as appropriate).
- Desired personal profile: analytical, inquisitive, service‑ and team‑oriented, friendly, early adopter.
Benefits
Learning and growth opportunities across a global organization, a flexible hybrid work model (2 office days, 3 remote days), competitive compensation, and comprehensive benefits program.
Position Details
Requisition ID: 11010
Reporting into: Manager, PS
Equal Opportunity Statement
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
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