Customer Liaison Officer

Equans is looking for a Customer Liaison Officer to join our team in Long Bennington, Lincolnshire on a permanent basis. This is a full time role. On offer is a competitive salary, company vehicle and benefits package.

What will you deliver?

• Provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction
• Manage the customer/resident journey whilst following the client and company engagement procedures
• Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community and the Customer Care Department
• Carry out choice events, consultation events and individual consultation with residents regarding future work
• Carry out individual resident inductions to include introduction to Equans, the CLO/RLO process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
• Complete resident profiling and work with the site management team to implement effective working practices and discuss with the Client’s customer care team where appropriate
• Agree access arrangements with the resident and book appointments to enable the work to their home
• Organise and provide support needs: packing boxes, dust sheets, storage and other facilities as required and agreed

What can we offer you?

• 24 days annual leave (+ public holidays)
• Life Cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Program and access to mental wellbeing app

Who are we looking for?

• Previous experience within a customer service based role
• Previous resident liaison experience within the construction / social housing sector
• Basic understanding of construction and social housing
• Familiarisation of GDPR regulations
• Computer literate in MS office
• Evidence of the right to work in the UK
• Be able to provide a Disclosure check if required
• Relocation package not available for this role

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