Salary: Competitive salary plus car allowance & benefits
Contract: Permanent
Hours: Monday to Friday – 9am to 5pm (35 hours per week)
Your Role, Your Impact
As a Senior Associate Director, you will manage a dynamic portfolio of properties across London, ensuring smooth operations and exceptional service delivery. Lead and inspire a team of Associate Directors, fostering their growth through regular performance reviews, feedback, and coaching. Drive success by ensuring KPIs and SLAs are consistently achieved, while creating a supportive and high-performing team environment.
Key Responsibilities:
- Setting the strategy for growth and commercial direction for your region.
- Leading and developing a regional team of property managers to deliver a high-quality factoring service underpinned by core values and objectives.
- Meeting and liaising with clients and customers to ensure that we continue to exceed their expectations and deliver excellent customer service consistently.
- Working with the business development team to develop bids for new business and product development.
- Accountable for embedding new systems and processes, ensuring we continue to lead with technology across FirstPort.
Required Skills & Qualifications:
- Proven experience within the factoring industry
- Has led large, geographically dispersed operational teams to deliver a high-quality service and standards-led operation.
- Experienced in liaising with clients and customers, leading meetings.
- Strong commercial acumen: has preferably had P&L responsibility, is able to use data and insights to make decisions.
- Able to build and provide leadership to a large team, developing future leaders.
- Confident, articulate communicator – both orally and in writing; able to build relationships with all employees, from site-based colleagues to directors.
- Able to identify process inefficiencies and drive cultural and process improvement programmes.
- Experience in or an understanding of the property market.
What’s in it for you?
We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.
Diversity
We’re committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.
Eligibility
All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.
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