Senior Support Worker – Accommodation Services
An excellent opportunity for a compassionate Senior Support Worker with safeguarding, risk assessment, care planning and trauma-informed support experience.
If you’ve also worked in the following roles, we’d also like to hear from you: Domestic Abuse Support Worker, Supported Housing Worker, Senior Accommodation Support Worker, Complex Needs Support Worker, Advocacy Worker.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
This role is known within the organisation as a Senior Accommodation Support Worker.
Location: Sandwell, West Midlands
Salary: £28,861 to £33,786 per annum + Benefits
Job type: Full‑time, Permanent
Working hours: 37.5 hours per week, Monday to Friday 9am‑5pm
Job Overview
We have a fantastic new job opportunity for a Senior Support Worker to join an expanding accommodation service supporting adults and children affected by domestic abuse, trauma and exploitation. As the Senior Support Worker you will provide day‑to‑day support to the service manager, supervise support staff and help ensure residents receive safe, person‑centred and responsive support. The Senior Support Worker will oversee risk assessments, support plans, referrals, safeguarding, partnership working and service standards across accommodation settings.
This role is ideal for someone with strong communication skills, resilience, leadership potential and experience supporting vulnerable people with complex needs.
Duties
- Support the Refuge Manager and / or Safe House Manager with day‑to‑day delivery of accommodation services.
- Supervise support workers, students and volunteers, providing guidance, advice and practical support.
- Oversee risk assessments, needs assessments and resident‑led support plans.
- Help residents build confidence, independence, safety and resilience following abuse or exploitation.
- Oversee new referrals, initial risk assessments, accommodation allocation and system updates.
- Identify, record and escalate safeguarding concerns through the correct channels.
- Work with housing, health, substance misuse and other external services to support positive outcomes.
- Maintain accurate records, support health and safety, and monitor contractual targets.
- Coordinate group programmes, events and activities that support recovery and wellbeing.
Candidate Requirements
Essential
- Level 3 qualification or equivalent, preferably in Health and Social Care, law, housing or community work.
- Experience supporting people affected by trauma, abuse, complex needs or multiple disadvantage.
- Experience undertaking risk and needs assessments and developing support plans.
- Understanding of safeguarding concerns and how to respond appropriately.
- Understanding of domestic abuse, victim barriers and survivor‑led support.
- Ability to communicate effectively, advocate for vulnerable people and build positive relationships.
- Work in a non‑judgemental, compassionate and empowering way.
- Manage priorities, deadlines and unplanned demands in a fast‑paced service.
- Confident using Microsoft Office, Teams or Zoom, and data collection systems.
- Full driving licence, access to a vehicle and willingness to travel to accommodation sites.
Desirable
- Experience supervising staff, students or volunteers.
- Experience with financial administration, rent monitoring or accurate data recording.
- Knowledge of domestic abuse, modern slavery, homelessness, safeguarding, immigration or welfare benefits.
- Understanding of trauma‑informed approaches or motivational interviewing.
- Understanding of homelessness, its impact and how to support people effectively.
This role requires a DBS check.
Benefits
- Mileage allowance.
- Training and development opportunities.
- Employee Assistance Programme.
- Access to group clinical supervision with a BACP trained counsellor.
- 25 days of annual leave, pro rata, plus bank holidays, with opportunities for this to be extended after 3 years of service.
- 1 well‑being day, pro rata.
- Annual leave buy back scheme for those who want to purchase additional annual leave days.
- Bi‑annual staff away days.
- Regular internal newsletter created by staff.
- Time off in lieu when overtime is required.
- 5% employer contribution to pension.
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