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About Get Golfing
Get Golfing is a charity with a purpose to improve lives through golf, aiming to make its courses and clubhouses accessible to all, and to position its sites as central to the communities it serves.
Our business model focuses on maximizing revenue through memberships, golf days, events, functions, and F&B. We believe that “our courses are for golfers while our clubhouses are for everyone”.
See more: https://www.getgolfing.org
Role Purpose
Mill Green Golf Club, based in Hatfield, seeks a Golf Operations Manager to ensure smooth and efficient operations for all golf course users, providing attentive service and enhancing customer and member experiences. The role involves managing Golf Operations Assistants, most on zero hours/casual contracts, and utilizing Get Golfing’s golf management software, ‘Golf Manager’, to deliver high-quality service to members, guests, and visitors.
Responsibilities
- Oversee Daily Golf Operations
Manage daily golf operations, optimize tee-time reservations to maximize revenue, ensure smooth course flow, and implement policies to increase playing opportunities.
- Golf Retail
Maintain golf shop inventory, oversee equipment maintenance, and ensure liability forms are signed for rentals.
- Deliver Exceptional Customer Service
Lead and train staff, handle customer inquiries professionally, and foster a welcoming environment.
- Golf Days & Societies
Manage golf day and society experiences, ensuring value, managing bookings, and promoting retail sales.
- Member Engagement
Act as a primary contact for members, manage communications, and coordinate events and competitions.
- Financial Management & Revenue Optimisation
Monitor financial performance, manage budgets, and identify profitability opportunities.
Requirements
Skills & Knowledge
- Proven experience in golf operations management
- Exceptional customer service and communication skills
- Strong engagement and relationship-building skills
- Deep understanding of golf, rules, and industry landscape
- Proficiency in ‘Golf Manager’ software and Microsoft Office
- Organizational and problem-solving skills
- Ability to influence site performance through P&L management
- Effective interpersonal skills
- Decision-making and revenue growth capabilities
Approach
- Proactive, results-oriented, strategic thinker
- Independent worker with effective decision-making skills
- Flexible schedule, including evenings, weekends, and holidays
- Strong work ethic and understanding of golf management demands
- Effective time management and prioritization
- Excellent storytelling and communication skills
Benefits
- Bonus/commission scheme OTE £33,000
- Pension Plans
- Work From Home
- Training & Development
- Free Golf
- 50% discount on food and beverage
- Staff referral programme
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
Industries
- Leisure, Sports & Recreation
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