Sales Support Team Leader

Position Overview

GTC, part of the BUUK Infrastructure Group, is looking for a Sales Support Team Leader to help earn customer loyalty and drive business growth by providing consistently excellent service.

Responsibilities

• Supervise the Sales Support Team on a day‑to‑day basis, ensuring all activities are delivered to required standards and within agreed timescales.
• Support Regional Sales Managers by overseeing customer, developer, and house builder relationships, ensuring a high standard of service and identifying opportunities to maximise sales.
• Coordinate and monitor project activity across the sales lifecycle, ensuring timely updates, follow‑ups, and effective progression through to post‑acceptance.
• Oversee the preparation, review, and issuance of quotations, ensuring accuracy, competitiveness, and effective handling of customer queries and issues.
• Manage CRM systems and internal databases, ensuring data accuracy, lead management, and the integrity of project and acceptance information.
• Supervise new business lead generation and pipeline management, ensuring no duplication and effective lead nurturing activities.
• Oversee the administration of new network acceptances via the QP portal, ensuring documentation is accurate and processed within agreed timescales.
• Produce and review reports, providing clear insights to support sales performance and internal decision‑making.
• Build and maintain effective working relationships across internal teams, driving collaboration and continuous improvement initiatives.
• Maintain awareness of market trends, competitor activity, and company offerings to support team effectiveness.
• Provide regular progress updates to internal stakeholders and proactively identify and escalation risks or areas of concern.
• Any other duties as required by the Sales & Tendering Management Team.

Qualifications

• Grade C or above in English and Mathematics GCSE or equivalent.
• Proven experience leading or supervising a team.
• Efficient and accurate data entry.
• Experience within Salesforce or other CRM.
• Knowledge and/or experience in the utility industry (desirable).

Skills and Abilities

• Ability to effectively manage and develop team members.
• Excellent written and verbal communication skills.
• Effective communication skills at all levels.
• Excellent organisational skills.Ability to prioritise work effectively.
• Sound decision making ability.
• Ability to use Microsoft Office programmes.

Benefits

• Cost of living annual pay review.
• Company pension contributions up to 10% if employees contribute 5%.
• 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks.
• Enhanced maternity, paternity and adoption pay.
• Hybrid working for eligible roles.
• Development opportunities to reach your career aspirations.
• Referral payment of £1000 (net of tax) for successful referrals.

Equal Opportunity

We are proud to be an equal opportunity employer. We respect each other and advocate for equity, diversity and inclusion in all we do.

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