The postholder will complete training and induction at Sandyford Central base. The position is part of the business support team and provides administrative and secretarial services to the multi‑disciplinary team across more than one site. Within Sexual Health Services you will administer reception duties, handle enquiries through the telephony system, input data, manage records, and perform mail duties. You should possess excellent verbal and written communication skills, the ability to prioritise workloads, accurate data entry, and be an effective team player. The role also supports generic functions across the wider administration and business support section of the city.
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions. We deliver acute hospital, primary, community, and mental health services to a population of over 1.15 million people.
Responsibilities
- Welcome and assist patients, visitors and service users in a professional, empathetic and non‑judgemental manner.
- Deliver a high standard of customer service while always maintaining confidentiality and professionalism.
- Manage high volumes of telephone calls and enquiries efficiently, ensuring patients receive timely, accurate, and sensitive support.
- Operate busy contact centre, including booking, rescheduling and cancelling appointments across multiple services.
- Respond appropriately to face‑to‑face, telephone and email enquiries in line with departmental procedures and escalation processes.
- Accurately input, update and maintain patient records using NaSH, CHI and other NHS systems.
- Coordinate interpreter bookings, patient transport and courier requests where required.
- Support clinic flow by managing waiting area, urgent triage appointments and time‑sensitive administrative tasks.
- Produce, scan and process clinical documentation and correspondence to a consistently high standard.
- Maintain electronic filing systems and shared databases using Microsoft Office 365 and SharePoint.
- Assist with the preparation of paperwork, specimen bottles and clinic materials.
- Sort and distribute internal and external mail and deliveries as appropriate.
Qualifications
- Excellent organisational, communication and interpersonal skills.
- Experience managing high call volumes and prioritising competing demands effectively.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively as part of a multidisciplinary team.
- Excellent attention to detail and accuracy.
- Experience using Microsoft Office 365 and electronic patient management systems.
- Ability to manage sensitive and confidential information professionally and discreetly.
- Previous experience within an NHS, healthcare, public sector or busy customer service environment is desirable.
- Previous switchboard or reception experience is desirable.
- Experience of data input and record management is desirable.
- Ability to work in a non‑judgemental and patient‑centred manner.
- Willingness to undertake training and development opportunities.
Benefits
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e‑learning and classroom‑based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
- From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rated basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
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