After Sales Service Specialist
Location
London, United Kingdom
Job Summary
We are looking for an After Sales Service Specialist to support our after-sales operations in the UK. The role will work closely with fleet customers, service partners, and headquarters technical teams to ensure high-quality service delivery, maximize vehicle uptime, and enhance customer satisfaction.
Key Responsibilities
* Provide after-sales support to fleet customers and service partners, coordinating resources to resolve vehicle service and maintenance issues.
* Monitor and follow up on service cases to ensure timely resolution and minimal vehicle downtime.
* Support the development, evaluation, and management of local service partners and contribute to the expansion of the service network.
* Deliver product and technical training to service partners as required.
* Collect and report field feedback, service issues, and quality concerns to support continuous product improvement.
* Support spare parts operations and other after-sales activities when needed.
* Build and maintain strong relationships with customers and key stakeholders.
* Provide on-site support across the UK and Switzerland as required.
Qualifications
* Degree or diploma in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a related field.
* Minimum 3 years of experience in after-sales service, technical support, service operations, or fleet support within the automotive industry.
* Knowledge of vehicle systems and after-sales service processes; experience with electric vehicles is an advantage.
* Strong communication, coordination, and problem-solving skills.
* Customer-focused mindset with the ability to work independently.
* Fluent in English, both written and spoken. Chinese or Germany is a plus.
* Valid UK driving licence.
* Willingness to travel within the UK and Europe.
What We Offer
* Opportunity to join a fast-growing international autonomous driving company.
* Exposure to innovative electric vehicle technologies.
* A dynamic and entrepreneurial working environment.
* Career development opportunities within a growing European business.
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