Job Title: Customer Experience AssistantSalary: 25,948 per annumClosing Date: 2026-07-05About the Role
We are seeking a Customer Experience Assistant to join a dynamic team that handles a wide range of enquiriesno two days are the same. You will provide guidance and information to help students find the right course and career path.
We are a friendly, passionate team dedicated to delivering an outstanding customer experience to our diverse community of students, visitors, and stakeholders.
We take pride in supporting students on their journey and love seeing them start their day with a smile, enjoying their learning experience.
Based in central Leeds with great transport links, were part of the 50+ strong Customer Experience and Student Recruitment team within Luminate Education Group. Our teams are located across various Leeds campuses.
What You Will Do
- Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
- To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
- Provide information and guidance to current and potential students on their journey from application to enrolment.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
- Promote course specific curriculum programs and activities.
- Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.
About You
- Relevant Customer Service qualification/training/experience.
- Experience of working in a customer focused role/environment.
- Good IT skills and knowledge of Microsoft Office/Google applications.
- Knowledge of data protection and confidentiality requirements.
- Good communication skills.
- Good attention to detail and accuracy.
- Problem Solving skills.
- Literacy and Numeracy at Level 2 or above.
Benefits
The group offers a range of excellent benefits, including:
Annual leave:
Curriculum and Management: 44 days plus bank holidays
Curriculum support and business support: 39 days plus bank holidays
Pension schemes with generous employer contributions:
Teachers Pension Scheme
Local Government Pension Scheme
Peoples Pension Scheme
CPD opportunities:
Annual staff conference plus 2 additional staff development days.
Qualifications including PGCE, Apprenticeships, Leadership and Management courses.
Employee wellbeing initiatives: Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).
Travel and commuting:Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.
Flexible and hybrid working opportunities:Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.
About UsLuminate Education Group is a collective of education providers based in Yorkshire with one clear purpose: to make a positive difference to peoples lives through genuinely transformative education and training.We offer a wide range of job vacancies across our business support functions-Finance, Human Resources, ITSS,Marketing, Communications, Executive Support, Estatesand Food Services. Our large size and diverse range of member organisations means there are always exciting opportunities to progress.As an education provider, we are committed to lifelong learning and investing in our workforce, and youll have access to a broad variety of training and professional development designed to help you continually develop and grow.Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.Luminate Education Group consists of; Harrogate College (HC), Keighley College (KC), Leeds City College (LCC), Leeds Conservatoire (LC), University Centre Leeds, Leeds Sixth Form College and Yorkshire Centre for Training & Development.SAFEGUARDINGAt Luminate Education Group we are committed to the safeguarding and welfare of all our students including children, young people, and vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow the Safer Recruitment requirements and best practice as set out within Keeping Children Safe in Education statutory guidance. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.EQUALITY, DIVERSITY AND INCLUSIONWe recognise, value and champion diversity & Inclusion. As we engage with a diverse student population we want to ensure we reflect that in our staff population too. For us diversity is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. It is important to us that both staff and students achieve their full potential. Diversity is important to us, but inclusion is equally, if not more important. Its not just about having the representation but also providing the people we recruit with opportunities and valuing everyones contributions and perspectives.RECRUITMENT AGENCIESWe kindly request that recruitment agencies do not forward anyunsolicited CVsin relation to any of our advertised roles or speculatively. If we require support with any of our vacancies we will get in touch with agencies directly.
- We do not recognise submissions of unsolicited or speculative CV applications from recruitment agencies.
- We shall not be liable for any fee / commission in the event we employ a candidate that may have been submitted as an unsolicited/speculative application from an uninstructed recruitment agency.
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