Helpdesk Support Officer

Helpdesk Support Officer

A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.

Key Responsibilities

• Manage and monitor facilities and maintenance requests through the CAFM (Civica) system
• Coordinate works with contractors and internal teams
• Prioritise and track jobs, ensuring service standards and response times are met
• Escalate delays, risks, and outstanding issues where required
• Raise purchase orders and support invoice processing and reconciliation
• Maintain accurate records and assist with reporting and data management
• Deliver a high standard of customer service to stakeholders, contractors, and service users

Requirements

• Minimum 2 years’ experience in an administrative, helpdesk, or data entry role
• Strong IT skills and confidence working across multiple systems
• Excellent communication and customer service skills
• Ability to manage competing priorities and work effectively under pressure
• Strong attention to detail and organisational skills

Desirable

• Experience within Facilities Management, Property Services, or a similar environment
• Knowledge of CAFM systems, ideally Civica
• Experience liaising with contractors and service providers

This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services.

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